Very disappointed in the Red Roof INN. I am a Senior citizen and was in a strange city because of surgery for my husband in UVA hospital. When I booked my reservation through someone at the desk directly, they told me that I could stay until Saturday or Sunday because of not knowing the day of discharge for my husband. Then they proceeded to book my room for someone else during my time of stay!! They did not offer any assistance in finding me another room locally. I was completely at a loss and had to pack everything up in the car and went to the hospital. Fortunately, I was helped there and booked a room at the English Inn and it was so much nicer than the Red Roof INN. I would highly recommend the English Inn for anyone. It was clean and served a nice hot breakfast!! The Red Roof Inn offered nothing but TROUBLE!!

My husband was having surgery at UVA Hospital. I booked a room beginning on Sunday night and asked for an open ended reservation with an expectation it would end on Friday or Saturday. The desk clerk said this would be no problem, but apparently entered into the computer as ending on TUESDAY! Consequently, my room was re-booked beginning on Friday night. The hotel staff were very unhelpful and the corporate office said it was just my word against theirs -- so here I am spreading my word about their ineptitude. I have found another room for the remainder of my stay, but the last thing I needed was such horrible customer service during this stressful time.

I had serious doubts about this hotel. I'm not a hotel snob, but clean is at the top of my list. I was nervous driving down. We were pleasantly surpised by the cleanliness of the newly renovated hotel. Great location, too. I would absolutely stay there again. To this day, I can't figure out why (after putting all of that money into a renovation) the owners of the hotel wouldnt put a different flag out front--they could probably charge 50% more if it was even a courtyard or something.

We stayed here on a whim. The hotel was pretty cheap and well-located. Since it was a Red Roof Inn, we were prepared for the worst. We were wrong! Our hotel room was clean, spacious, and tasteful. Parking was good, check-in and check-out were easy, and the staff were courteous. For its price, the Red Roof Inn is definitely a good deal.