Just returned from our trip to Kings Dominion with for the Dance Fest competition. This motel was booked by the studio so we were unsure what to expect. After reading some of the reviews we became a bit more concerned that it may not be all that great. Much to our surprise the hotel was adequate for it's purpose. It is a bit of an older motel however it wasn't as bad as some of the other reviews lead you to believe. The windows in the rooms could stand some Windex, and there was a water (leak) spot on our ceiling but nothing to loose sleep over. The TV channel selection leaves a bit to be desired, about 20 choices in all, basic cable at best. The courtyard made a good common area for the dance team to practice one last time before competition. Breakfast on the other hand is another story. Do Not.....I REPEAT DO NOT eat a the Denny's connected to the hotel. Worst experience ever. We went there thinking it was just a Denny's what could go wrong...Plenty!! We did not go as a dance team so we were not a big party. I went down alone to get take out and bring back to the room. There was maybe 3 families sitting so it wasn't a big rush. Long story short, food had to go back 3 time and on the 4th time still got the order wrong! One of the times they said it had to go back because "It broke", to which I asked what broke, and they replied "the eggs...." I said they were scrambled how does scrambled eggs break?????? Total time waiting 45mins before the 4th order came out wrong. Went to the "manager" and demanded our refund. Took the money and headed to 7 Eleven and grabbed some breakfast juice and doughnuts and back in 10 mins. In the meantime 3 other families that were traveling with us also attempted Dennys and had similar issues. Food missing, wrong order, cold, etc.....Three of us filed written complaints with the hotel front desk. Not sure what they can do but if I can give you any advice at all take this piece and head to 7-11 for breakfast!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
18 April 2012
As General Manager I want to thank you for your honest remarks about our hotel and your stay. I also want to deeply apologize for the lack of service you experienced at our restaurant. Although the restaurant is attached to the hotel, it is operated by a separate company, therefore I do not have as much control over service as in the past. However, I have forwarded your comments on to the Regional VP of Operations for her review. Our aim is to provide excellent service to all our guests whether in the hotel or the restaurant, and I am truly sorry that we did not meet your expectations. I do have your written assessment in front of me and will contact you personally by telephone. We hope that you will give us another chance to redeem ourselves as this is not the normal level of customer service provided by the restaurant.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC