We wanted to make a quick trip to NYC after a Richmond visit and decided to take Amtrak instead of flying. Since we were also trying to get some Marriott stays during a promotion, we selected a Residence Inn fairly convenient to the Staples Mill train station for the night before we left. But since we could not get it for the night we returned, we booked a TownPlace Suites in the same area. While the Residence Inn was an older property and nothing to write home about, the TownePlace Suites was appalling and something of a disgrace to the Marriott name. Numerous maintenance issues.
It was a little difficult to find, especially at night, and later we came to wish we hadn't found it at all. We checked in after a late dinner and immediately put a few drinks and sandwiches we'd just bought for the train trip in the refrigerator. My husband noted that his foot stuck to the kitchen floor. Strike one. Strike two, which we didn't realize till later when we checked the freezer for ice, was that the refrigerator wasn't cooling properly and not freezing at all. This required a trek in the rain to the building with the office, inconveniently situated across the parking lot, to get ice from the only ice machine, and we had to put the sandwiches on ice in the freezer. (The ice melted but at least kept things cold enough that we felt the food was okay to eat the next day.) Strike three was when my husband flushed the toilet and the chain broke off the flapper. I heard the toilet lid being replaced and then he walked out of the bathroom with black hands. The flapper was so old and deteriorated that he had a hard time reattaching the chain and in the process got coated with gummy rubber. (Some of which I could still see in the groves of his fingers two days later, despite a fair amount of scrubbing.) So that was 3 strikes and the hotel was already out. Then there was the drab and dreary decor, slightly musty smell in the halls (with attempts to mask with great quantities of air freshener), the small bath with the curved rod that put you in direct contact with the shower curtain while you were on the toilet, and the queen bed (no kings available) that sagged toward the middle. There was also a noticeable ring around the toilet bowl and significant staining above the water line. The "breakfast" was designated "grab and go" - bottles of juice and some Otis Spunkmeyer pastries in their unpleasantly moist packages. We assumed the coffee was that unfortunate concentrate stuff in bags and didn't try it. What more can you ask for on one stay? They did take $19 off the bill after my husband complained about the toilet and the refrigerator, but we're thinking we may be off TownePlace for life after this.
- Also Known As:
- Towneplace Suites Richmond Hotel
- Towneplace Suites Richmond Hotel Glen Allen
- Official Description (provided by the hotel):
- Visit TownePlace Suites Richmond located near the Short Pump Town Center, Kings Dominion, and Shockoe Bottom. Our hotel offers comfort in our two bedroom and studio suites with fully equipped kitchens. Enjoy the convenience of our notable amenities including complimentary breakfast, high-speed Internet access, fitness center and outdoor pool. ... more less
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