Three of us stayed at the Gunston Comfort Inn for a weekend in the beginning of November. When we checked into the room, we noticed that both beds, but especially one of them, was slanted/mattress sagged on one side. When we sat down, they both had springs sticking up and into our backs. And one of the mattresses actually was broken and completely sagged in the middle.
When we called the front desk, they apologized but said that they had no empty rooms to move us to. So, we called around, found another acceptable hotel, but the Comfort Inn refused to refund our money as we paid through Expedia.
So, we had to stay for the night, and were only able to sleep after putting cot mattresses on top of the beds. The next day, we spoke to the manager, who apologized and said he would move us to a better room for the second night.
The second room was fine, but the hotel refused to reimburse us for the first night. Expedia was willing to send my sister in law a voucher to use another time, but they also refused to reimburse us for the unacceptable conditions in the first room.
For these reasons, none of us would ever recommend the Gunston Comfort Inn.
- Also Known As:
- Comfort Inn Gunston Corner Hotel
- Comfort Inn Gunston Corner Hotel Lorton
- Comfort Inn Lorton
- Lorton Comfort Inn
- Official Description (provided by the hotel):
- This Lorton hotel is ideally located off I-95 just a few minutes away from the nation’s Capital and 2 blocks from the Amtrak Auto Train station. It offers many service amenities and features including a complimentary Hot Breakfast buffet, free weekday newspaper, free Wi-Fi, 24 hour sundry shop, fitness center and access to Gold’s Gym, business center, complimentary shuttle to the Metro station for easy access to downtown DC. Hotel guests can enjoy a 10% discount on participating area restaurants. Local historic attraction in the area include George Washington’s Estate Garden Mount Vernon, the world class Workhouse Arts Center in Lorton and George Mason’s estate Gunston Hall Plantation. ... more less
- Reservation Options:
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