Okay, it's not a roach hotel or anything, but please avoid this Days Inn. It is antiquated, dirty, and poorly managed. Here are my major gripes:
1. Customer Service - Of the three different front-desk employees I encountered on my trip, not one of them displayed any sort of professionalism. Sloppily dressed, no welcome greeting or any acknowledgment when I'd walk by. One was too busy smoking outside the main entrance to help me. I'm also quite sure that I heard a dog barking back in the office.
2. Age - The building is just showing its age and lack of general upkeep. Design is dated and its just obvious that whoever runs this place really has no pride in the product they're offering.
3. Cleanliness - Not filthy, but not clean either. I dropped something between my mattress and the wall. By the amount of dustbunnies, scraps of trash, etc, you can tell that this space is rarely cleaned. The bathroom, while sanitary, didn't really look clean. Lots of rust stains on the floor and busted up drywall around the shower curtain.
4. Breakfast - How do you mess up a continental breakfast? I had low expectations, and they somehow managed to fail to meet them. A loaf of bread, some semi-stale bagels. One variety of cereal. (Froot loops?!) A few packets of oatmeal and some unwrapped hostess mini cinnamon rolls. A giant tub of community margarine... ick. That was about it. There wasn't even juice... though there was a juice machine that supposedly offered apple and orange juice... push the button and nothing comes out.
There were a lot of other nit-picky things, too... Looking back on my stay, the biggest issue here is the customer service. I think if the staff took more pride in the facility that I would have overlooked some rust stains and a lackluster breakfast. I'd expect this kind of service and upkeep at a cheap roadside motel, but at a major national chain I expect something quite a bit better.
Please choose a different place to stay until this place gets a renovation and new management.
- Also Known As:
- Days Inn Oyster Point Hotel Newport News
- Days Inn Oyster Point Hotel
- Newport News Days Inn
- Days Inn Newport News
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