We stayed here for a week mid/late April. It is a nice enough hotel in a good location within easy walking distance of Cala Millor with plenty of shops, restaurants etc on the way and the harbour and more shops, restaurants etc in the other direction. The communal areas in the hotel are quite modern and nicely decorated. Our room on the fourth floor was a fairly good size but with rather garish blue decor (just not my personal taste) however plenty of storage space (too much for us), a beautiful sea view, quite a small bathroom but no problem for us except my boyfriend couldn't lie down in the bath! The outside areas (pool) looked good although we didn't use them apart from the decking area under the palm trees one day but there seemed to be an invasion of ants which put me off and we didn't go back which was a shame as I don't cope with the heat very well and I'd been looking forward to spending time in the shade of the palm trees on comfy seats! The main problem I had with this hotel was the dining room and the evening feeding frenzy of the starving hordes! Our first night in the dining room there was a man on the door who directed us to an available table. That didn't happen again on any of the subsequent evenings. We would lurk about the door, nobody came, so we would venture in. Could we find a table? Could we find a table that was clean? Could we find a table that was set up with cutlery etc and clean? Could we heck. Which then usually meant hunting down some surly waitress to seek assistance. Fight your way through the hordes of people who apparently haven't seen food for a long long time and the food is edible (I went for the fish most nights from the show cooking which was usually pretty good). My favourite course is always the dessert however the nightly display of neon coloured blancmanges, jelly and cakes did nothing for me and I stuck with the fruit (pineapple - I never need to eat this again I've probably had my RDA for a lifetime, kiwi fruit, oranges - very tasty just don't drink the orange juice out of the machine at breakfast don't know what this is made from!) It was fine for one week but we wont be back. We went with Thomsons and, as always, the transfers were well organised and went very smoothly.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
18 May 2012
Thank you for your comments. The Protur Alicia offers a chill out area for guests where they can relax and join the shade. Any problem with ants is normally promptly sorted out by staff. There is also an external company who deal with any problem arrising from ants etc that can happen during hot weather. In the restaurant normally on guest first day the head waiter is on the door to welcome guests and find them a table, but only on the first day. We are sorry that you found the restaurant to be rather frenzied but unfortunately the problem arrises when all of the guests wish to visit the restaurant at exactly the same time which can cause a queue.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC