Stayed here in October 07. Have stayed in Can Pastilla before, at the Alexander-which is Ok, but 3 star, the El Cid is worthy of it's 4 stars! Two huge outdoor pools, and one indoor. We stayed in October and the weather was good for the most part but we did have a day of thunderstorms! The indoor pool was a god send then (small but warm!) Food couldn't be faulted, breakfast the best I've had anywhere. Staff lovely! Entertainment OK!
Can Pastilla is lovely, but not for you if you like rowdy! Plenty to do though. lots of shops, bars, cafe's etc. Visit the new aquarium, pricey but worth it! Arenal is either a long walk away or jump on the tourist train 3 Euro's return. If you want a night out try Ricky's bar, right next door with a free quiz at 10pm each night, good laugh or the Buckingham Palace Bar with Bob and Vicky.
All in all Can Pastilla is a great place to go, a bit of a hidden secret from us brit's. We took two friends with us this time, their first time in the resort and they too loved it and will return!
If you are going enjoy your stay!!!!!!!!!!!!!!!!

My daughter and i had 4 nights here and we found it to be a comfortable, friendly hotel and very well positioned on the seafront.
There are two good sized outdoor pools, one overlooking the sea and the other on the back of the hotel. There is also a small indoor pool.
We travelled up and down the seafront and thought that the el cid was definitely in the best position and in our favourite part of the playa de palma...further down it was much busier and very commercialised.
We enjoyed the buffet breakfast, especially the freshly cooked omlettes. The dining room was bright,clean and airy but rather 'canteen like' and not really a place to linger over a meal..the food, however, was ok.
There were very few children staying here at this time of the year but I think it is a hotel that would be ideal for families and also anyone with a mobility problem as there is easy access to the beach for wheelchairs and also along the promenade. The resort seems to be very popular with wheelchair users.

We arrived and asked for the bellhop to help with our luggage, and was told this was a 4 star hotel and they were not required to have a bellhop. When we finally reached our room there was only 2 large towels, 2 medium, and 2 wash cloths for 2 adults. When we asked for extra large towels, we were told that was the policy of the hotel. Eventually, after begging, we were each given a large towel, but only for that day. This went on each day. We had half board and the food was good quality and plentiful. We don't understand, doesn't food cost more than lending towels? The hotel was fine, large balconies and fairly clean rooms. Playa de palma does not have any 5 star hotels, so either one should stay elsewhere or make the best of the situation as we did.

Definitely not a 4 star hotel as presented. And 'all rooms with sea-view' is a joke. It's not possible to see the sea from the room where we were staying, the only chance to see the water and the beach was to go on the balcony and look left.
The floor in the room had black stains on it and in the very first day we've found the bed sheets stained. One of the towels was also torn.

We were in the honeymoon an requested one king-size bed. However, we've got a room with two beds, one near the other, and the mattresses were sliding apart. Thus, many times we had a small 'crater' in the middle of the bed and each one had to stay in his own bed as it was not possible to sleep on the middle.

The food is ok, plenty of choices, although not as tasty as in other places. We were staying a week before to another 4star hotel in Cala Fornells, which was above ElCid in every aspect.

Overall, this is a good hotel if you lower your expectations. Probably we would not go back there again and will try to find a better place, but we've enjoyed the stay there.