Just returned from the Condesa and glad to be back for some peace and quiet!!!
We arrived about lunchtime. Initially the lobby looked quite impressive, with comfortable leather sofas and faux blue marble columns which appear to be back-lit. On closer inspection we thought these looked rather tacky. If this was an Italian hotel, the pillars would be genuine marble and not in a gaudy bluish-purple colour. Check in was quick and was accompanied with a glass of Cava. The friendly receptionist told us that our room was ready and gave us an info pack. Normally these are in a folder in the room.
We headed to the room using one of the 4 available lifts. The room directions on exiting the lifts were as clear as mud. Several people were wandering about, trying to find their way. In the end we had to ask a maid. Once we found the room, we put the key-card in the door and on opening it were surprised to be confronted by a row of boots and shoes. The room was obviously occupied. It is a good job there was no one in there having a bit of whizz bang. Fortunately there was a maid in the room opposite who was quick to spot the problem and who contacted the receptionist to explain. Eventually, after a trip back to reception, we were given the room next door to the original.
ROOMS: This room looked like they had not finished renovating it as there was a flat screen TV lying upside down on the dressing table next to the old portable. We were told that this would be fitted in a day or two. It disappeared altogether on our third day. The rooms are quite narrow, 2 beds and a sofa bed, dressing table, buffet, 2 bedside units and small wardrobe. There was no mirror over the dressing table (disaster for the ladies). I don't know if this was the case in all rooms or if they had just not got round to fitting one in our room. The wardrobe space is small and hangers are limited. Quirky bathroom with frosted glass door. Size is acceptable. W.C., pedal bin (no bin in main bedroom), ridiculously impractical sink which wasn't attached to the wall and nearly fell of at the slightest touch. (After pointing this out, this was fixed but not very well. Be careful of grabbing hold of these Greeny sinks and DO NOT lean on either side of them.)
The bath has a whirlpool and power shower. The whirlpool is relaxing but the shower temperature is temperamental on full power although works fine on half power.
The rooms have been done up but the main bedroom area has been done on the cheap. A lick of paint and ill-thought out bedroom furniture whilst the bathroom is more style than substance and not my taste in style at that. The balcony is small and has out-dated rusty iron furniture, which is not only very noisy when you move it but uncomfortable and the rust gives a poor impression. There is a reasonable pull-down clothes drier. There is a small fridge but you have to pay to hire it. There is also a safe in the wardrobe. This is fairly essential to protect your valuables but at an extortionate 3 Euros per day plus a 6 Euro deposit for the key - which you get back on returning the key. 2 weeks means the best part of 50 Euros gone from your spends, because the hotel cannot employ trustworthy staff and decide to profit from YOU, the paying guest as a result of this. Both safe and fridge would be included in a decent hotel. The final straw to break the camel's back is the fact that the air-conditioning in your room (which is advertised by your tour company and by the hotel and which you have paid for your hard earned bucks) does not work at this time of year as the hotel management only switch it on until July & August. This is disgusting and unacceptable. It might not be hot to the Spanish at this time of year but to Northern Europeans, it is.
DINING ROOM: The main dining room is to the left if you stand facing reception. It is used for Breakfast and Dinner. It is large and airy with drinks machines placed centrally and the food area to the right hand side. The food is excellent and there is a good choice with something to suit all but the pickiest eaters. Sweets are more limited but still enough. Coffee, wine, beer and soft drinks are good but BEWARE, juices at breakfast sometimes come out OK but more often than not, are watery.
The main problems with the dining room are; negotiating the minefield of buggies parked outside, and the array of toddlers being allowed to run around freely inside. There are obvious dangers to this in an environment of hot food and drink as the little ones run around without any awareness to others or these dangers. There are plenty of high chairs but whilst this hotel is marketed as "family friendly", it is not marketed as entirely for families and the needs of older guests appear to be disregarded. We were aware of the family friendly status when we booked but figured that as it is school term time, the numbers of families would be limited. WRONG. I have never, in nearly 50 years of travelling, been to a hotel where the children almost outnumber the adults and the vast majority of these are at an age where, "if I don't get what I want, I'm going to scream the place down". Everywhere you go from the first thing in the morning to the last thing at night and sometimes even through the night; there is a constant cacophony of wailing children. Peace and quiet cannot be sought anywhere.
Lunchtime dining is at the poolside restaurant which has a limited number of tables inside and an al-fresco area. BEWARE that a strong wind normally picks up before lunch and if you decide to eat outside, which is very pleasant, anything on the table that is not weighted down will blow away. There is a bar at the restaurant serving drinks.
In the evening, this restaurant becomes an A La Carte restaurant, still available on all inclusive and without booking or limit on how often you can use it. It is nicely done out and the waiter will serve your drinks, starters and main course. Help yourself to dessert. Their is a choice of 4 starters and 5 mains. The fried squid are particularly good to start with and the pepper steak (beef) is really delicious for the main. It is the same choice every night so you may want to vary when you go. You would think with this restaurant that they would make it adults only; as the choice for children is very limited and in reality most people would not take their children to an A La Carte restaurant at home. Sadly we still found the ubiquitous buggies and toddlers running around.
POOL AREA: The hotel have gone to a great deal of trouble to create a separate children's area with splash pools, water slides in the guise of birds and a climbing frame. This is where the children's clubs take place. It is out of the usual winds, and has benches so parents can watch their kids on the climbing frames. Sun-loungers are all around the water features and virtually all the parasols have ended up in this area. Some large parasols have been installed for the club areas. The continental arm of Thomas Cook has it's own 5 member team for their clients kids club, everyone else has to use the club provided by the hotel animation team. There is also the Happy Burger for those wanting burger and chips. Sadly the water feature area is for kids 8 years and over, so all those dear screeching toddlers have to run wildly around the main pool area.
The main pools are split into 3. The main pool is not too deep except for a short stretch at the pool bar end (2 mtrs); the rest is waste high at the most and there is a ramp at the other side leading into the pool. There is a small toddlers pool next to the big flower urn. The other bit is of moderate depth and runs under the bridge leading to "poser's island" and around the island. One side has large straw parasols which are permanently fixed. These provide good shade but tend to be taken early, even at this time of year. The rest of the sun deck has plenty of beds but only 3 small umbrella type parasols. More shade is certainly needed for this area, particularly when it really warms up. The sun-loungers are comfy and adjustable. There is a lifeguard.
Between the main pool and the children's area is the stage and outdoor seating area, facing the stage. Once again limited shade.
THE BEACH: On a good day you really could believe that you are in the Caribbean. The golden sands stretch for miles and the turquoise, shallow waters stretch a good way out until meeting the dark blue deep. There is a lifeguard on duty and sunbeds are stretched along the beach, 2 to each small fixed straw parasol. These beds are not adjustable and cost 4 Euros 50 cents to hire, per person, per day.
INDOOR LOUNGE/BAR/STAGE AREA: This is by far the worst part of the hotel. Little has been done to this in the closed season other than a lick of paint and it is now looking very tired. The seating is poor and the lighting is harsh. There is an area at the top for the reps, toilets opposite. Next is an Internet area with computer hire at 1 Euro for 15 minutes (not bad). Wi-Fi available if you take your own. There are a couple of pool tables available and some games machines in this raised seating area. Below, more seats and the bar. Queues are often long but the bar staff are great and service is quick. You can get waiter service. The girls, Maribel and Veronica are excellent and both work like Trojans. The male waiters, not so good. One in particular always seemed to be very busy doing nothing. Opposite the bar is a Doctor's room which appeared to be unused and a laundry room. Further seating surrounds the stage, which is used at this time of year. (Outside in Summer.) The indoor stage is badly positioned as if you are not sitting directly in front of it or just to either side, you cannot see what is going on because of various pillars.
The stage area fills up early as the Thomas Cook team do their mini disco for their clients kids about 8 p.m. This is followed by the animation doing their version of the mini disco at 8.30; followed by bingo at 9 and showtime at 10. Shows are mainly by animation team, often with the audience doing most of the work. There are the odd pro acts which are mediocre. The best we came across was the Beatles. At least with them, if you couldn't see them, you could hear the music. The other main downside to the indoor lounge area is that all those folk who don't smoke and sit inside, still have to suffer the indignity of contracting Lung Cancer and Heart Disease as the fog from the outside smokers drifts in through the open bar hatch and doors.
You will often see the Manager "Mr Happy" walking about in his own personal state of ecstasy, with shark-like grin adorning his chops. He is usually accompanied by his sidekick and can often be seen with his arms folded, leaning back and sucking up to some old guy. (Didn't find out who he was.) The hotel were at pains to point out that they now have 4 stars. I cannot agree, having stayed in many 3, 4 and 5 star hotels. It certainly has the potential to be truly 4 star, if it spends the money are completely overhauls the bedrooms and lounge area. It needs to provide more shade and cut out the smoking problem. They need to provide free safes and fridges and above all, they need to recognise that each person is an individual and that their needs vary; which is why air conditioning should be individually controlled and available at all times. It should also be of the standards of the Americas and Austral-Asia, i.e. iceberg cold. The whole of Europe need to pull their socks up on this issue. The guests are paying for this. No guests - no hotel - no jobs.
They could also build an underground car park for all the buggies and install traffic lights to control buggy and pedestrian flow. To sum up this place is great for families but does not cater for others. All the entertainment is children and family orientated including the "Club Magaluf" style music. If you want a quiet time or don't like kids, DON'T COME HERE. It will be a nightmare in the peak season. Families, come by the boatload, you'll have a great time.
Before you get the wrong impression, I don't hate kids, I just like to relax after working hard. On the whole, most parents were very responsible, took good care of their kids and sacrificed their holiday time to take their kids to bed early after the disco's. As with all walks of life there were others and not all British by a long chalk, who were totally irresponsible and allowed their kids to run around and do just what they want. It is by pure luck that one or more were not glassed whilst running around the bar area and I for one would not like to see that happen but happen it will before the hotel does anything about it. I have had some of my tongue firmly in my cheek whilst writing this comprehensive report.
- Also Known As:
- Condesa De La Bahia Hotel Port d`Alcudia
- Condesa De La Bahia Hotel
- Condesa Bahia
- Condesa De La Bahia Majorca, Spain
- Official Description (provided by the hotel):
- This All Inclusive hotel directly at the beachfront of Alcudia is most suitable for families. Its completely refurbished rooms offer not only excellent comfort but also contemporary style. Without leaving the hotel guests enjoy numerous fun and sports activities, as well as the hotels entertainment programmes. ... more less
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