We stayed at this hotel for 2 weeks in August – a family of 4, including children aged 11 & 13. It was our second stay here, having been before in the summer of 2009.
We were attracted back as we were booking fairly late and knew it was a safe option for a quality hotel in an excellent location. Although overall it didn’t disappoint, it was sad to see that some aspects of the hotel services had worsened over the last couple of years. In particular the animation team, which was a real plus point in 2009, this year seemed to be going through the motions. The Iberostar chain had deliberately cut back on the animation team numbers in each hotel, partly due to cost cuts but mainly because of a policy change whereby virtually all the evening shows were performed by ’specialist’ Ibersostar performers who went from hotel to hotel putting on the same show in each one. This meant that the animation team who you got to know during the day, were not the ones putting on the show for you at night, and from talking to them that upset them as much as it did us. This hotel has many repeat visitors, and the feeling was shared by all that we spoke to: Iberostar, please rethink this policy! Whilst on the subject, just wanted to say a big thank you to ‘Colombo’, Sacha, and Richard, who played a big part in making our stay such fun.
Other negatives were that the rooms, which were a little jaded and dated back in 2009, were still the same, although to be fair they were still perfectly functional. And as usual the maid service was spot on. Also, the equipment used for some of the activities was in very poor condition, for example the air rifle barely worked from one day to the next (constant blockages and mis-fires which took an age to resolve each day) and the bows for the archery had seen better days. It’s a family hotel so you’ve got to expect some disturbance from children, but there needed to be more supervision around the ‘quiet’ pool, as this was the scene of constant jumping and bombing. I can understand this as it’s the deeper pool, but the problem is the hotel try and treat it as the quiet pool yet do nothing to enforce this. Perhaps they should have a couple of splash hours a day where it’s encouraged and supervised, and those who want a bit of peace and quiet can organise their day accordingly?
On the plus side, the beach remains a real highlight, the pools were kept very clean, the new tables and chairs installed in all the outdoor areas were a big improvement on the old plastic ones, and the food remains superb in terms of both choice and quality. Also, many staff were still there which I guess is a good sign, and in general they were friendly and polite (with the exception of the lady in the lobby bar, who shall remain nameless, but she was a right old misery). The chef who did the BBQs on the other hand, was a workaholic who was a credit to the hotel.
There was a family of resident cats, however, there’s obviously a degree of in-breeding as all but one of the kittens was missing a hind leg, although it didn’t seem to bother them. But if you’re not a cat lover don’t worry as it’s a huge site and there’s only half a dozen or so and they don’t really bother you for food or attention unless you want them to!
On the all inclusive deal, you can get branded drinks (not sure about out of season when there are different classes of AI) but you need to ask specifically for them, e.g. Absolut vodka, or Beefeater/Gordons gin.
We paid 35 Euros to hire the in-room safe, but got a bit lazy and often left valuables like cameras and phones laying around, however, an Austrian family we got to know, had the misfortune to have their room raided and had several valuable items stolen including their camera with 2 weeks’ worth of priceless photos which they lost forever. Please remember not to take anything for granted, and always use the safe, even if it’s a pain sometimes!!!
While we were there, the hotel suddenly adopted a new policy for dealing with the early morning sunbed reserving routine. Each night they piled them in stacks 10 high, and chained them up. They were unchained at 08:50, and the best thing about this was that you could sit and enjoy your breakfast while watching loads of people standing for up to an hour next to a pile of sunbeds waiting for them to be unchained. Unbelievable! After a few days, people cottoned on and started putting their towels down on the floor, on the area they were intending to later place a sunbed. So sad.
We knew from last time that the beachfront walk to the marina was a must-do, and we really enjoyed spending a couple of evenings in the bars at the marina which offered a different atmosphere to the hotel. Bar Aqua, at the end of the pier, remains a favourite for its fantastic views, especially at sunset.
This year we visited the Hydropark, the small water park in Alcudia. It’s about a 10 minute walk from the hotel, and I’d recommend buying tickets in advance from your rep. Although no cheaper, they were ‘fast passes’ which enabled you to avoid the huge queues when it opened – just look out for the relevant entry point at the front of the park – still needed to queue, but much much shorter. When in the park, buy a sunbed ticket and head straight for the beds, then bag yourself a spot under one of the parasols, you’ll be grateful for the shade as the day wears on. Oh, and if you’re a thrill seeker, this park isn’t for you as it’s only got a handful of larger slides – go to the one in Magaluf instead.
We also went to the old town on market day. The market itself was a mixture of traditional Marjocan stalls, generally with fixed prices, and other stalls run by ‘non-Majorcans’ which all sold the same sort of fake designer goods and/or random cheap electric gadgets. No prices were displayed, just a case of haggling and walking away. Much nicer was when we left the market area and walked around the original medieval wall of the old town – some fantastic views and some great photos.
Another fun trip was when we hired bicycles from the hotel (probably cheaper elsewhere but this was most convenient) for a late afternoon/early evening ‘adventure’. Where the hotel backs on to the beach, you turn left to head towards the marina and right to head towards…well we didn’t really know so we rode that way to find out! It was a lovely ride although after a while the beach path ended, and we then rode through a wooded area which nestled between the beach and some lovely beachside apartments. We then rode through small side streets stopping every now and then at a beach front bar for a nice cold drink. We stopped and turned back when eventually reaching a dual carriageway, but all in all it was a lovely relaxing and fun few hours.
So, yes we would still recommend this hotel. Particularly if you want somewhere close to an excellent beach, and where the food, drink, entertainment and service is generally of a high quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC