We looked at trip advisor before going and having 2 kids upgraded to half board- wish we hadnt- we are both VERY seasoned travellers and the food was without a doubt the worst we have ever eaten- Our daughter is fussy but our son who will eat anything even moaned about the food- for a family based resort the food was very poor
The pool- we noticed that for over a year pple have commented on the temperature of the pool and also the loose tiles- we thought - 'this will be sorted by now' WRONG
considering FIRST CHOICE rep stated this was the largest free form pool in the island she also forgot to mention the COLDEST- we did wonder on arrival why when nice b;ue skies no one was in the pool- and its very deep- since when wwas a pool displaying no diving signs needing a depth of 2.4 mtrs????
The kids pool was slightly warmer but only knee deep and deadly with loose tiles- the comment from first choice- the hotel would not want to close and inconvenience guests to repair- as opposed to what??? slicing a childs foot open- as a qualified swimming coach i was appaled to see a 6 foot area near steps where the tiles had come away and bare concrete showing- to any families goin - please put your kids in swim shoes.
the cleanliness is good without a doubt and the place could be a goldmine- the food and resort is designed without a doubt for Germans - to which i have no issue with having lived their for 2 years, but going to a spanish isleand and the hotel serving AMSTEL???
the restaurant was like a morgue- again we wondered why but sampling the food showed us why
Shame as the place has bags of potential- Mind you a debate is now going on with first choice- who were not pbothered and sent very patronising email back






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