Stayed at the Riu Oliva for a fortnight in May 08 as a family of 4 with a toddler and 11 month old. The holiday was booked through Cosmos who offered by far the best deal.
On arrival the check-in process went smoothly and we were allocated an apartment in the annex which is across the road from the main hotel. We weren't however told this but were instead presented with a map of half of the complex (annex only and not hotel) with a circle around our room. We then spent 10 minutes or so wandering around the hotel trying to get the map to make sense before we realised the hotel actually wasn't on the map!
The annex consists of 3-storey buildings. Our apartment had two rooms (bedroom and living area/second sleeping area) and a balcony. The annex is a bit tired looking and the rooms have seen a bit of wear but they were comfortable enough and kept very clean by the excellent cleaning staff.
Considering the hotel is mainly used by families the layout isn't pushchair friendly. The annex upper storeys are all reached by stairs without any lifts and in the hotel the only ramp is at the reception (presumably to help the porters move suitcases around). All the other main areas of the hotel are either up or down stairs. There is a lift that only services the upper accommodation area of the hotel and takes you down to the restaurant from reception although oddly enough there's only an 'up' lift call button. You therefore have to call the lift as if you want to go up and hope someone on an upper floor doesn't call the same lift before you get the chance to tell it to go down. We spent a pleasurable few minutes making friends on the various upper floors of the hotel whilst trying to go down a floor!
The pool area is busy and as some previous reviewers have mentioned the beach towel fairies visit in the night and snap up all the sunbeds and parasols. The hotel wasn't particularly busy during our stay but at 09:00 in the morning 99% of the sunbeds and parasols were already 'reserved' with only 3 or 4 people actually using them. I was left on more than one occasion scrambling around for a couple of beds and having to position them under a tree because there weren't any parasols left. Similarly on more than one occasion some beds and parasols were not used despite having been reserved in the early morning. One day I got fed up and took a parasol that I knew wouldn't be used for some time and its 'owners' were extremely indignant when they returned to use it - FIVE HOURS later!! It might seem trivial but it effects the quality of the holiday and when you've got little kids you're trying to shelter from the sun and someone's decided you can't have a parasol because they're going to spend most of the day sightseeing or on the beach and might need it at 5pm in the afternoon then it's a bit much. The hotel management say you can't reserve beds but they don't do much about it and having seen the effort they go to to welcome 'certain' nationalities (lengthy welcome meetings, introduction to the hotel management, cleaning and catering teams etc etc) then I think I know which side their bread is buttered!
Near the pool area is a less busy sand covered area which is pretty sheltered and doesn't experience the strong breezes that the beach has. The beds here are less 'valuable' and so are pretty easy to claim on a first come, first served basis although no parasols are allowed. One downside to this area is that it's near the hotel's sewage storage tanks so can get a bit whiffy every so often.
With those few minor niggles aside, we had a great holiday and the hotel is in a magnificent area. It's set in the middle of a nature reserve alongside its sister hotel the Tres Isla. Looking out from the hotel there is sand in every direction stretching out to the hills in the distance. It basically feels like you're located in the middle of a desert....but a desert by the sea....The beach is therefore excellent and expansive. Sunbeds and parasols are available to rent at 3 Euro per day each however we chose to buy a beach tent for 15 Euro (available in the hotel shop or nearby) which gave the little ones a bit more cover and paid for itself in a day!
The hotel food is typical Riu all-inclusive fare. Mornings are cereals, fry ups, croissants or cold meat and cheese. Afternoons and evenings are either grilled fish and meat in a sauce, or, fish in a sauce and grilled meat...with salad and chips. We ate at the two speciality restaurants - Chinese and Canarian - and found them to be a welcome change but nothing to write home about. To dine at either restaurant you need to book the day beforehand at reception. At the start of our holiday you couldn't get a place unless you got your name down before 8am. By the end of the holiday we were OK reserving a place any time before noon. So basically it's dependent on how busy the hotel is. Drinks in the hotel are free flowing. Wines, beers and soft drinks are pour your own and cocktails and spirits are bar service. The cocktails are probably the most alcohol free cocktails I've ever tasted (for 'Vodka Sun' read 'Orange Squash') and the beer is that special kind that you can drink all day without feeling remotely tipsy!
Overall, an enjoyable stay with a few annoyances none of which detracted from the pleasant surroundings, great weather and relaxing atmosphere. The staff were overall a very friendly and helpful lot and I'd definitely go there again.
Finally, one tip from the top. If you want to pour a beer turn the tap on as quickly as you can or you'll get a glass full of froth and a lengthy queue of thirsty people behind you.







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