My partner and I have just returned from a 7 night stay at the Bahia Real, having spent a few evenings at this hotel the previous year (see previous review).
We booked this trip with Thomas Cook Style holidays, and we were pleasantly surprised by the professionalism and courtesy we received. Having booked an 'ultimate style' holiday, we were allocated 25kgs of baggage allowance each, plus an additional 5kgs of hand luggage each. We were also able to check in on-line a few days before our flight from Glasgow on 18th April, so no waiting at check-in. Some complimentary drinks on the flight and a private taxi transfer from the airport and we arrived at the Bahia Real within an hour of landing.
A few months before our departure, I had contacted the hotel directly to request a room near the spa area of the hotel and we were allocated room 213 at check-in.
We were met at the hotel by a friendly porter and quickly and efficiently shown to our room (which was directly across from the Spa area!). The room, similarly to our previous visit was immaculately presented and luxurious, with good quality bath products, great quality linens, pillows and towels. The views from the oversized balcony were superb, and being able to fall asleep listening to the sea was just incredible. Maid service was discreet and unobtrusive and the evening turndown service really added to the sense of luxury.
We were staying on a half board basis and, similarly with our previous visit were not disappointed. Each morning and evening we were greeted by Mari, a friendly and stylish host, who welcomed us so warmly each day. The quality and variation of the food presented was of the highest quality at both breakfast and dinner......and in terms of European hotel standards, it is the best we have encountered. Each evening there was a huge selection, themed differently each evening. Japanese, Italian, Mediterranean, Tex-Mex, Seafood were all offered and were all wonderful.
We thoroughly enjoyed both pre and post dinner drinks in the bar area, and once again, as with all the staff we encountered, were friendly and efficient. We didn't feel that drinks were too expensive for the standard and quality of the service/drinks we received. For example, 2 cocktails at the bar was roughly 19 euros and a bottle of wine with dinner was roughly 22 euros. However, it has to be noted that the service really did justify the price and very reasonable when comparing with other five star hotels we have stayed in.
The spa area was a wonderful, large, adults only affair and free of charge for hotel guests.
The pool area was also wonderful, with 3 pools (1 heated, 1 unheated and 1 child's splash pool). The spa area also had a massive adults only jacuzzi which was also very relaxing. The weather was not very kind to us during our week (a little cloudy), but we enjoyed ourselves nonetheless.
Perhaps if I could make 1 observation, (a recommendation not a complaint) would be that the levels of service around the pool area could be utilised better to generate some additional income for the hotel.
There were a few days while we were sitting on our loungers that we would have liked to have had a cocktail/tea/coffee. However, staff did not approach or offer anything to eat/drink. Although the hotel does have a beach restaurant situated very near the pool area, it would still have been nice to have been approached, rather than having to get up and order at the restaurant.
In summary, a fabulous stay in fabulous surroundings, wonderful food, wonderful staff and wonderful service.
PS. I forgot to mention the hugh amounts of fresh flowers to be found everywhere around the hotel (the small is just enchanting!).
Have already decided to return next year!.
Our room 213 was perfect. Near the spa with wonderful views.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
30 April 2012
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We wish to thank you for your praise of our hotel on Tripadvisor regarding your recent stay with us.
It is very gratifying for us to read that you enjoyed your second holidays at the Gran Hotel Atlantis Bahía Real to the fullest and that you are already looking forward to come back next year.
Moreover, it is a pleasure for us to see that from the welcome you received, through to the bars and evening entertainment, we are achieving what we strive for, to ensure that you feel welcome and cared for from the beginning until the end of your holiday.
We are happy that your room with amazing sea view was to your special liking and that you appreciated the quality and variety of our food and beverages offered in the different restaurants and bars at the hotel. Further, it’s a delight that you relished our Spa Bahía Vital and that you had a relaxing time on the adults only sundeck area with big Jacuzzi.
Once again, we thank you for your kind words and are happy to welcome you again next year for your third stay at the Gran Hotel Atlantis Bahía Real here in Fuerteventura.
The General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC