We stayed here as part of a birthday celebration. We spent the day in Chessington Zoo & World of Adventures, before a family get-together in the hotel. We had a standard double, other members of our party had an exec room.

The Hotel has an african theme, and is very well presented. Definite style touches of a Game Lodge. The theme is carried through to the rooms.

Great Shower. No bath. Apparently the exec rooms' taps don't always manage to get the water into the sink.

We needed a cot for Travelrug Minor, which was requested on booking, confirmed the week before arrival, and yet needed a call to reception followed by a visit to reception before it was sent to the room.

Nice bed with HI's customary pillow menu. No phone by the bed.

Food - overpriced, with a buffet option. I haven't tasted minced beef like they did it since I left school. The Beefeater would have been a better option.

So - stay here? Yes.
Eat here? No.

Stayed for a saturday night, booked with chessington for their stay and play b&b offer of £189. when we checked in at the hotel after being in the park for the day, i noticed they were tryingt o overcharge for the room rate.
the room itself was small but quite nice, although 1 pillow per person is not normal in a 4star hotel, and not minibar/ frideg for me to keep baby milk, and no cot as requested, no safe no video equipment. the kids area in the family room is a lovely idea and did provide a quiet area for adults in the evening.
dinner in restaurant was excellent and staff are very nice, however we booked a table for 8pm, but the restaurant did not get any booking from the reception so our booking was lost and we had to wait 30mins which is not easy with small and hungry children.
in the morning they only delivered one measly breakfast to the room which was not even very good. we then told reception they didnt bring up the other breakfasts which of course they said they would send straight away, 2 hours later we checked out without any appearance of breakfast.
the bar and restaurant staff are very nice, the building is lovely and location great, but this hotel does not provide rest after a long day in the park.

Stayed here in a family room over Easter. Room was great with separate area for our two boys with flat screen TV - they loved that. Nicely decorated good sized room with new furnishings.
Had to change pillows as ones supplied were like bricks.
Smallish pool which was very busy as we were there at a peak time. Staff very helpful and friendly - although sometimes a struggle for East European staff to understand you.
Breakfast a bit chaotic due to busy-ness on Easter Sunday. Had to wait to be seated and then not all breakfast items were available - I didn't get my sausages and scrambled egg!
Perhaps I'm sounding fussy, but having stayed in a few Holiday Inns we were used to everything being perfect. (can recommend the one at Shepperton).
Any gripes are probably due to them being packed out over Easter, and having Dennis the Menace there for the kids on Sunday morning!
On the whole, good place to stay - a stone's throw from Chessington Theme Park

We stayed here for just one night for a pre Valentines break. The hotel is spacious very modern and clean. Agree that the restaurant prices are very high - there is a Beefeater a few minutes up the Road (The Monkey Puzzle) for more variety and less impact on the pocket! We booked directly with the hotel and being that I am a member of their priority club the room with breakfast cost £59 for the night!! The breakfast was amazing a BIG variety including strawberrys!! and every other thing you could think of! I have stayed in a lot of hotels and this was the best so far!
The room was quite large, overlooking some of the zoo - found that the windows were very small though! and the furnishings were of a safari theme .
There were no welcome touches though (no mini shower gels, shower hats etc) although there were gels and liquid soap from a dispenser.
There is no gym but an unusually large pool and jacuzzi which was spotlessly clean (at one point we had to share it with 21 rugby players from a visiting top Rugby club!!! :-) which was a highlight!!!!!
As we were out of season it was very quiet - I could imagine that in the Summer it would be over run with families.
Would definatly visit again.