Stayed for 3 nights - a standard room for myself and a suite for my parents. Building itself is very nice with lots of old world charm. HOWEVER, service is another issue entirely. One/two flights of stairs to rooms and no one available to take cases up. Checked in at 3.00pm and rooms were freezing cold. Needed maintenance to come and sort out the radiators. Room service is non existant. Put the usual room service breakfast request outside the door and got up next morning to no breakfast! Phoned reception and was told they would speak to the ktchen and call me straight back. Called reception after an hour to be told "sorry" now too late for breakfast but can we offer you a sandwich!. Asked just for coffer and orange juice only to have to wait 45 mins for this. When I told reception I thought the service was bad the young lady readily agreed and said it was often like this!!!! That night I put breakfast request outside the door again. I phoned reception before going to bed to tell them of this fact and asked not to forget my breakfast next day. Guess what? No breakfast again!!! After several phone calls coffee and orange juice did appear with cereal, toast and jam. Only problem - no cutlery. Wolud not return and great pity because building itself is as mentioned lovely. Some staff training would go an awful long way.
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