I had read reviews on this hotel and thought that it would be a cheap, basic clean hotel and that we would be happy with what we got for our money.
The first room we had was VERY small and was so stuffy you couldn't breath in there. Radiator could not be turned down (temp control nobs had been removed) and two windows were both to an internal corridor and could not be opened.
We asked to be moved and all that was available was a double. We took it as the room really was unbearable, but my teenage son was not happy with the switch.
This room was not any bigger and none of the doors fit properly. Getting in and out of the room was difficult and the bathroom door would only shut if it was forced from the outside.
There were holes in the walls and at one point we had a party if ants walking across the dressing table. When we asked for some help with the ants they came in with window cleaner!!!!!
Bedding was thin and cheap and the temp of the room was difficult to control (even in the second room)
Noise up and down the corridor all night kept us awake and made sleeping impossible!!!
The wifi signal was weak and only in reception, and the games room, bar and other facilities we had seen on the website were not available.
The breakfast the next morning was the best bit of the stay. Great food, plenty of it and a buffett style so the kids enjoyed it.
We stayed with a friend and her son and they had a very different experience of the hotel, so it can just be luck on the day, but I wouldn't stay here again.
- Also Known As:
- Cranford Hotel Ilford, Essex
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