Vacationed at memories from march 16th to 23rd...got out of it what we wanted. Rest, sun and beach. From the time we arrived until the time we left, we were treated very well by all staff. Special thanks to LIOVET who did an awesome job on our room each day !! Our air conditioning was out for 2 days. No matter!! we closed the screen and enjoyed the sound of the waves and were not really uncomfortable. they did offer to change our room, but we were so contesnt in 2319, we stayed. In lieu of our inconvience, we did get a late complimentary check-out on our last day....this is good customer service !! We were fully aware before we left about the beach, etc and again, no matter !! we brought water-shoes and on the last day ( march 23rd) the walk way from the gazebo was finished down into the water. We also noted delivery of the toaster in the buffet the week we were there. Now about the food......we have nothing but good things to say. The food was plentiful and we had no issues with temperatures. At the snack bar, we enjoyed the burgers, pizza...they may have never came to us the same way twice...but well cooked with no issues. We cannot speak for the entertainment, as were were just too tired after days of sun and sand to take it in. We did however enjoy the lobby entertainment along with some fine cognac after dinner. We would have liked to have been introduced to management and perhaps filled out a questionnaire while there. I also have regard for JORGE MARIO (SUPER MARIO) our Sunwing rep. He took some awful grilling from other guests and it makes me angry that people feel the need to be so rude and self-indulgent 24/7/365....let it go people, this world is not perfect!! Lastly, we locked ourselves out on our balcony the second evening. We were " resued" about 20 minutes later by a smiling worker!! It is VERY EASY TO DO< as the door latches are spring loaded. Use caution with children !! Over-all, we had a great time, great weather, service. Does tipping help?? I don't know, but there was really nothing to buy, so we tipped every day. This was my 7th time to cuba and I know I will be back !!
- Official Description (provided by the hotel):
- Escape to the tranquil oasis of Cayo Coco and find refuge at the stunning Memories Flamenco Resort, exclusive to Sunwing. Resting on a glorious beach that kisses dazzling turquoise waters, this brand new 5-star all inclusive resort is the ideal getaway for families and couples. Stay in this all-suite hotel’s elegant, bright, and spacious rooms that open up to breathtaking views of the tropical gardens or the sea. Dining options are plenty at the many fabulous restaurants serving up a feast of delicious international cuisines. The snack bar will make sure your appetite is kept in check 24 hours a day, while the lively bars will quench your thirst and keep you refreshed day and night. Enjoy an array of fun land and water sports, group activities and live entertainment at this beautiful resort. Water enthusiasts will revel in Cayo Coco’s barrier reef, the second largest in the world, perfect for snorkelling and marine adventures. Shoppers can delight in some shopping at the charming handicraft market, while children can enjoy supervised activities in the Kids Club. The romantic and intimate atmosphere is perfect for romantic getaways, weddings, and honeymoons. Venture off the resort to discover a medley of fun activities and sites by exploring the beautiful lagoons and natural attractions of this picturesque island. ... more less