After all the bad reviews we read; we were unsure to go. We arrived and the villas were stunning. To help you better understand here a list of pro/ cons
1). 3 pools and private beach with a gorgeous and serene atmosfere
2). Semi inclusive food: Breakfast has variety and taste awesome. Lunch is hamburgers and hot dogs with fries made at order. Taste great but only 3 hours serving seems cheap from owners/managers. Dinner is at 7:30 and buffet style great tasting food and dessert.
3). Rooms are spacious and have great view. Far from lobby but a golf cart can carry you around.
4). Value - what you get: As other all inclusive, it value is economic. So don't expect food and beverages (alcoholic) all the time as in a Punta cana hotel. But when you get food and beverages are good quality not cheapest ones.
1). No housekeeping daily. We assume they are cutting expenses. But room was very clean and mosquito free and with ac on when we arrive. Recommendation: plan accordingly
2) no tv service. We already knew so we carry a dvd with us for the kid. Again cutting expenses.
3). No option for food between breakfast, lunch and dinner. And if a option exists at least we were not noticed or offer.
4) No entertainment. They must advise before reservation. They have entertainment in the schedule but they have nothing but an ipod music from the lobby bar. Again cutting expenses.
Recommendations for owners: Hire a dj, an orchestra man, a karaoke something to keep your guests entertained. Seems that already you've give all excuses in the book. For extra charge, make possibility to get food and drinks (at least offer the option at check in, if it exists). Housekeeping needs a speed up (3 soaps for all stay is kind of cheap. Went to lobby and there was no one to ask for more. Understand you have small amount of employees but customers are the ones who recommend other people to go there. Seems like you are cutting corners like having pool bat open only from 1 to 4pm when you can have it open all the time (even if we guests want to purchase beverages. Having only the lobby bar seems cheap on your end). Also please add restaurant option to be able to purchase food when going to the pool (we have visited other hotels and they have at least some basic menu for pool guests). Your hotel has the best view, location, food is amazing, employees are friendly and very willing to help; but management is cutting corners and put us guests and employees in a weird position.
- Official Description (provided by the hotel):
- This is a beautiful recently opened in October 2011 and remodeled resort with ocean view suites from virtually every room. The suites managed by the hotel have the highest standards in cleanliness, maintenance and furnishing in the complex and offer supreme resort amenities with pool bar, lobby bar, A/C restaurant, ocean front dining, private dock, kayaking and paddle boarding.We also offer the best culinary experience in the island offering 3 choices for dining. The lobster house, our seafood restaurant with a live lobster tank, terrace sitting with ocean view or Air conditioned salon. Also, you may or lunch by the pool grill with a more afordable menu with great abience and live music on weekendes. We are a green oriented hotel and due to the lack of resources in the island we offer bi-daily housekeeping, but our front desk will gladly replace towels or sheets upon request. We also offer TVs only if previously requested, but we try to encourage our guest to enjoy Culebra beaches, hiking tours, jetski or simply enjoy the sunset with a good conversation or a bottle of champagne. We also offer goodies delivered to your room, just let us know what you need upon reservation or front desk upon arrival. Our convenience store will deliver to your room. ... more less
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