I chose this hotel based on the reviews I had read here and that I had stayed in other Comfort Inns. We stayed for one night in a queen room with whirlpool tub and that was one night too many. At first glance it was okay. The hotel is maintained but older and the fixtures were dated, but clean.
We came in on a very warm afternoon and the AC was off on the old HVAC unit. We turned it on and went out to dinner. When we returned, it was a less stuffy but we hadn't been gone long and it seemed to be running so we gave it some time to cool thinking the chillier night air would help it catch up. We are patient people.
I pulled back the covers and noticed a slight tear in the bottom sheet but the sheets were clean. The bed was too soft and the springs were felt under the pillowtop. I was tired so I fell asleep anyway. I awoke at 2am to a train that sounded like it was coming through the room. My foot was tangled in another much larger tear in the bottom sheet at the foot of the bed and I was hot again-actually sweating. I checked the AC unit and it was blowing hot air. I adjusted it some more turned it on and off and the compressor kicked in so I jumped in the shower and put on fresh pjs then heard my husband complaining that it was blowing hot air again so we turned it off and it felt a litte better. He wanted to call management but I was thirsty and the drink machine was on another floor so I went to the front desk and complained. He said, oh you have one of the old rooms. I'll move you to newer room. I asked if he meant renovated and he said yes some rooms weren't renovated yet. I asked him if the rate was the same. He immediately offered to lower my rate for the room we were in and I accepted that and told him to cancel my second night and we would find other accommodations. Any hotelier who knowingly places a couple in an old room with problems rather than a nicer room and charges them the same rate as the renovated room is not one I want to do business with again.
We left after yet another disappointment--breakfast. The "HOT BUFFET BREAKFAST" consisted of microwaved sausage gravy, steamed prepackaged scrambled eggs (I asked) and waffles you prepare. The rest of the offering was bread, sweet rolls and bagels, yogurt. I'm on a restricted diet and had only the scrambled eggs as an option. They were terrible. My husband had the sausage gravy which he didn't finish. When I went to check out. the clerk couldn't find the rate adjustment the night clerk had put in and asked what was wrong with the room so we went down the list and mentioned the breakfast was a disappointment as well and all I got was "I'm sorry" in an I couldn't care less attitude. We left tired, hungry and leary of ever spending another night at Comfort Inn--anywhere. I might add that the CSX trains continued every hour and a half. My husband said they went through all night long. He had about two hours sleep and I had three. Very disappointing. If your last accommodation was a tent this might be an upgrade.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
It is never easy to get less-than-complimentary feedback on a guest's experience at our hotel. However, all feedback is welcomed as it can be used to better train our team and to enable us to achieve a higher level of guest satisfaction.
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Upon receiving your feedback about your stay, we immediately reviewed your comments with our maintenance engineer, front desk staff and breakfast bar team. Our goal is to provide a great product where everything operates as it should and where our service standards “wow” our guests. Unfortunately, we seem to have missed the mark during your stay. We have discussed your concerns with the staff and are confident that future guests will not encounter the same concerns. We proactively solicit feedback from our guests through comment cards and surveys, and overall the majority of our guests express satisfaction with the product and with the service they receive from our staff. While our breakfast meets the Choice Hotels newly enhanced breakfast bar standards, we are always seeking ways to make it even better and appreciate guest suggestions.
We do hope that you will visit us again in the future and allow us an opportunity to turn that stay into a “Wow!” stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC