While I have come here to stay at your hotel on business, I know I will not come back. I stayed 2 nights and not once did I see one of the staff members smile. I am a district manager and I look for customer service as its second nature to me. I had breakfast on Wednesdays morning(ordered only french toast ) and it took approx 30 minutes(with maybe 5 other people in the resturant) and my breakfast was cold. So i left fo my meeting and was not please throughout the day as we had to keep chasing after coffee and one time they put hot tea in the coffee thermos. Also while attending my meeting that same day sometime between the time I walked out at 8am and returned approx 11pm my cell phone charger also left the room.
I always try to complement the staff if they are at least trying, this staff needs to be completely replaced. If you don't like what you do when you go to work then you should really find something else to do...remember to chose your attutude you will get better results!!

April 21st throught the 30th.
Our stay at the Surfside was nothing but excellent. The entire staff, including all thoses at the front desk and the manager, Richard, were efficiency at its best. There was nothing we wanted for during our stay. The entire staff could not do enough for us. Any of our requests, no matter how difficult, was received and carried out with prompt and cheerful results. We can't say enough about our stay.
The iceing on the cake occured on the day we were checking out. The main reason for our stay at your hotel was to visit with our grandson who is in the US Navy and stationed at Norfolk Naval Base on the carrier, Enterprise. After breakfast at the Maple Tree restaurant accross the street from the hotel, we returned to the hotel to freshen up in our room before heading back to our home in Bronxville, New York. My wife went to our auto parked in the hotel parking lot to get something and our grandson and I waited for her by the front door of the hotel. As it turned out.....I placed my camera case on the bench and waited for my wife's return. After her return the three of us returned to our room. I wanted to take a couple of final photos of our grandson and the beach and went for my camera....It's then that I realized it was not in the room. For some reason I was sure I had left it in the restaurant and raced down to see if the camera was where we sat or if not.....if someone had found it and turned it in to the management. Needless to say the camera was not there. I was just so positive that I'd left it in the restaurant that I didn't bother to ask in the hotel if a camera had been found. As you can imagine...our trip back to New York was not a very pleasant experience. The next day, we received a call from the hotel manager, Richard Lingenfelter, who informed us that my camera had been found by the bellman (do not know his name) on the bench just outside the entrance into the hotel and had turned it into Richard. I din't have my name in the camera case so Richard did not know who the camera belonged to. He waited 24 hours in hopes the owner would call inquiring as to a lost camera but did not receive any calls. He then used his common sense and decided to review any photos (It was a digital camera with a memory stick) that was in the camera to see if any of the staff might recognize any of the subjects in the photos as being hotel guests. Sure enough, I had taken photos in the lobby of myself, my wife and our grandson prior to going to breakfast and, Michell Turner, on duty at the front desk at the time, recognized our faces. Mystery solved!
Richard mailed the camera to us that day and I just received the camera via UPS about an hour ago. What can I say? There were about 225 photos on the memory stick which reresented all the photos I took during our stay. Photos that were not replaceable.
Again....I can't say enough about our VERY memorable and most pleasant stay at your hotel. Our grandson will begin his new assignement at Camp David, in Thurmont, MD, on May 26th but you can be assured we will definitely return to your hotel on a regular basis to experience more of your excellence in hotel operations.
Sincerely,
Paul and Nora Kardian
900 Plamer Road
Bronxville, NY 10708-3535
914-793-5861

We have just returned from our stay at the Holiday Inn Surfside at Virginia Beach. While the room was okay (we had poor tv reception), we found the staff to be VERY RUDE. We arrived at 2:40pm and were told, by Laura, to return around 3:15pm and they would have a room ready for us. No problem. We left and returned at 3:20pm. I was then greeted by Linda, who told me that we could not check in until 4:00pm because that was the check-in time. I told her that Laura had told us they'd have a room ready for us by 3:15pm . Linda said that whoever it was that told me that was wrong and that, due to us having a pet,we could only be placed on the 5th or 6th floor. Then she said that they did have a room ready on the 2nd floor if we wanted to take it. This made absolutely no sense whatsoever. As she continued arguing with me, I asked to speak with the manager. She informed me she was the manager. I looked at her badge and it did not say manager. I then asked if our credit card had been charged. She said no and seemed to not care one bit if we walked out. At that point I was ready to stay somewhere else. Her whole attitude with me was very smart and I must say I have never encountered such trying to check in to a hotel! Still, we waited until the "magic hour" and were allowed to check-in. After all the fuss about pets and regulations, we were placed on the 7th floor. I could have handled it much better if we had been told the first time to come back at 4:00pm!!! The next day we decided to order room service. Big mistake. We wanted a ham and cheese omelet and an order of sausage gravy and biscuits. The person taking our order asked me if it would be cash or credit. I told her cash. She asked if I would need chage. I asked her what the total was. She said, and I quote, "I am not sure. About $20." I was shocked. She couldn't even tell me the price. She put me on hold and came back to the phone and told me it would be $17.54. I am a math teacher. I can do the math. Even with the 18% gratuity and the $1.50 delivery charge that wasn't the correct price. We hung up and went somewhere else for breakfast. Later that day we made the mistake of going to the hotel restaurant and asking for sweet tea. We were informed that they didn't serve sweet tea. They only had regular tea. I said, "You don't have sweet tea?" I was shocked. The waitress then said, "Is that a problem?" I guess it was since that was all that we wanted. Maybe that's why we never saw anyone dining at the restaurant! We left and went next door to a restaurant called "Little Feets". It was the best. They had great food and great service. Today, before we left, we decided to go back to Little Feets for breakfast. As we passed through the Holiday Inn restaurant to go to the restaurant next door one of their staff members said, "Are you passing through?" We said yes. He then joked, "It'll be $5 each. I have got to make money somehow!" He was joking and we laughed as we walked through the empty restaurant to go next door. We enjoyed a great breakfast with friendly staff, and we planned our next trip to Virginia Beach. However, we won't ever stay at this hotel again!!!

This hotel is pet friendly. My family woke up to a barking dog at 7:45am. It could happen to you. Reservations were wrong and staff did not take responsibility for their mistakes. Kids eat free but the restaurant is understaffed and service is slow. We love VB but we will stay elsewhere next visit.