Overall, the facility was very nice. I experienced problems at check-in. First of all, the woman who checked us in was Vietnamese, and had a very heavy accent. It was nearly impossible to understand her. I think people like this should not be given jobs at the front counter. After a while, she checked us in. I later discovered that she had not given us bracelets for us to access the activities at the resort. I had to return to the front desk for them. We went to our room, opened the door, and discovered that it was already occupied. There were personal items all over the unit. Fortunately, the residents were not in the unit, or it could have been VERY embarassing. I went back to the front desk, talked to a manager, and finally got things straightened out. The manager was very competent and apologetic.
The units were well-furnished. At night, parking was scarce near our building, so I had to park further away.
We went to a movie in your theater. The room was very hot, over 80 degrees. An attendant later explained that he shut off the A/C because some people complain that it is too cold. The sound was very loud and the woofer volume was turned up excessively. (I usually have a hearing problem, but this was still too loud.) We made reservations for the movie in advance which were confirmed by email. The attendant at the theater had no record of it.
The grounds were clean. The activities building was very nice and well-equipped. The indoor pool smelled very strongly of chlorine. The concierge staff was excellent. The air HVAC in the rooms worked very well. I would have liked an icemaker in the refrigerator.
- Also Known As:
- Wyndham Kingsgate Hotel
- Wyndham Kingsgate Hotel Williamsburg
- Wyndham Hotel Williamsburg
- Wyndham Resort Williamsburg
- Fairfield Williamsburg Kingsgate
- Wyndham Williamsburg
- Kingsgate Resort Williamsburg Va
- Williamsburg Wyndham
- Fairfield Williamsburg
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