Only came to Kent unplanned, just followed my gps to the nearest hotel. Drove into parking lot and was sketchy already. Random kids walking around parking lot looking like theyre up to no good. Checked in around 4 pm after a long drive in the middle of nowhere, got the keys to the room after more than half an hour waiting. Front desk service was horrible! The manager didn't know what he was doing, so disorganized trying to help 3 customers at once. Went to the room just to check, then left immediately for dinner without touching anything in the hotel room or leaving any of our belongings.
The room itself was dirty and smells of mold and smoke. Windows have no screen, just a dirty old curtain. Returned to the room around 10 pm to find the pillows thrown all over the floor! Either someone came in or there were unexplained activities in the room? Ghosts?
Complained at the front desk. One girl that was new, was the only staff. Took more than an hour to help us. She couldn't even contact her manager. Told us there were no other accommodations available. After arguing for a refund, she said she won't charge us for the night since we wanted a refund and wanted to just go somewhere else.
Took us another hour to look for other accommodations around the area at 11 pm!!!
Checked my creditcard bill after a few days and turns out they still charged me for the night we didn't even stay at. Called the manager in charge, long-distance and promised a refund after much debate. Said they will just refund the amount after 7-10 days. After 10 days, no refund still, I call back and they say the refund will actually be 10 weeks. After 10 weeks, I'm still here waiting for the refund but still, no refund. Sick and tired of waiting for $60 refund and paying all these long-distance calls just for a stupid refund. They must really need $60 because of the horrible complaints and bad business! The owner must really suck since days inn are privately owned!
Don't even bother going here or to any days inn and never again will I go to Kent.
- Also Known As:
- Days Inn Kent - Meeker St. Hotel
- Days Inn Kent - Meeker St. Hotel Kent
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