My daughter and I stayed for a weekend for a girl's shopping get away. Wenatchee is a small town so everything is easy to get to, so the location was fine - about a 5 minute drive to either of the two malls. Our room was very large with a king bed which was very comfortable, with triple sheeting instead of a bedspread (which I think is a great idea, as I usually spend the night trying to keep questionable bedding away from my face!). The breakfast buffet was excellent - lots of choices. We didn't use the pool but heard that it was very warm. I would stay there again.

This was the worst Holiday Inn Express Hotel we have ever stayed at. Not only were the mattresses very uncomfortable, but the heater was extremely loud, we ran out of hot water during the very FIRST shower and all night long we swore there was a herd of sheep or other farm animals running loose. Running in the hall ways all over the hotel. We will never stay at this Holiday Inn Express ever again.

This location had a smaller pool than typical Holiday Inn Expresses - and the heater was broken. We booked the place to let our kids swim - and alas, the water was about 50 degrees. No offer to comp us - but we didn't pester for it either.

We did have a nice room here - a king suite with a sleeper fold out for the spawn. Flat screen tv - cool. Big ol' jet tub that you could fit 3 people in. (I'm not a swinger - I should clarifity that you could fit mom and 2 kids in - remember, the pool was broken.)

A little fuzz and unidentified body hair behind the bathroom door, but I wasn't looking....

Called to make my reservation for 4 nights. The girl I spoke with on the phone was rude to say the least. Most places I call to book are nice (isnt that customer service?) but this girl seemed like she didnt want to talk to me or answer any of my questions. A buddy of mine said the rooms were okay but forgot to mention about the service. When I checked into the hotel I made mention of how "rude" the person was on the phone when I made my reservation. Low and behold the gal checkning me in said "Well I was the one that made your reservation" in a very snotty way.

When I got to my room I tried to turn on the TV with the remote, no batteries. I called down to see if someone could fix this when they get a chance. Once again the gal helped me, "Our maintenance guy is busy but I will make sure he gets up there."

3 days into my stay, 6 calls (4 of which were to the same gal)later the batteries were still not replaced. I travel alot and understand that hotels get busy, but when you tell someone youre going to do it, well then get it DONE! This gal is a bad representation of this hotel. The hotel itself is average, but before this issue this was my hotel of choice. Oh and when I checked out, guess who was at the front desk....my favorite hotel worker. I let her know in a very nice way that my TV was never fixed and she said "Well they said it was fixed did you try it?" Seriuosly.....I have now been staying at the newly remodeled Red Lion and trust me this is the way to go. Holiday Inn Express Manager do something with this gal before she drives your business away. I believe her name started with an M.