My boyfriend and I were looking to stay one night (a Saturday) at Berkeley Springs. All of the B&Bs we called had a 2-night minimum, so we were happy when Coolfont said they'd have no problem with us staying just 1 night (likely because it is the off-season).

Coolfont was nestled in the woods, which we liked. When we arrived, the woman at the front desk was curt - not at all friendly. But, we ignored it and made our way to our room in the Woodland House Lodge. The room was clean and simple. (The most "unclean" part was the rusted soap holder in the tub/shower.) I would call it more of a "70s throwback" than I would "rustic," but we weren't going to be picky about it. Toiletries included toothpaste (mail sample), shampoo, soap, and a mishmash of other mail samples (chai tea with coupon and some kind of energy drink mix).

Perhaps we had arrived late the next morning (about 10 a.m.), but the continental breakfast was a bit sad. There were tiny muffins, bagel-in-a-bag, cereal, and coffee. We passed and went into town for breakfast. The previous night, we had dinner at Tari's which was nice (make reservations), and went to Origin spa for the whirlpool bath. So, our Coolfont experience as a whole was very limited to our room.

All in all, I'd say if you aren't looking for frills, this isn't a bad place to stay. The scenery, at least, was gorgeous.

Don't get me wrong, Coolfont is not a terrible place - its a beautiful, secluded location with a restaurant, spa, lake and hiking on the grounds, and some interesting A-frame chalets and cabins. The problem lies in the details. While our chalet was clean, it smelled musty and moldy, and was in dire need of fresh paint, new carpet, and the slightest hint of a decorator. Simply put, it was run down, not rustic. While the restaurant seemed to feature competent staff, our waitress was terrible. The food was only so-so, while the restaurant itself had about the class of an I-HOP. The hiking trails were not all well marked, so we (along with several other groups) got lost. We avoided the spa but encountered others who informed us that we should stay away anyway.

It wouldn't be so bad except for the fact that we expected so much more for the money. Its WAY too expensive for what you get. We might go back if it were half the price, but based on the website, we were expecting a RESORT spa, not a bunch of run-down cabins, a lame buffet and a pool. We HIGHLY recommend you look elsewhere...

I keep seeing all the negative responses regarding Coolfont Resort, I have frequented them for 15 years. Dining has declined-however,they have a new chef at present.I find Coolfont a delightful ,quiet and relaxing place to visit.As long as you expect a natural,down-to-earth setting,not the Ritz,which i love the natural setting,you`ll love it.I have always felt welcomed there.Their therapists are one of the best I have experienced.The spa could use some sprucing up ,but the service far out weighs the appearance.Also the front desk has never been rude to us as some people say, maybe they are the ones with the attitude. I will continue to go to Coolfont for as along as they are standing because as I said before it is quiet and peaceful and that is why i will go there for all my vacations.

The dinner we ordered took over 60 minutes to arrive and when it did it was burnt and cold. We had already checked into a spacious and well appointed cabin in the woods and had high hopes for our stay here. The manager agreed that the food was not for human consumption and asked what he could do for us. This place is 3 miles from everything in town, so we asked for a refund and just wanted to leave. He said no problem. We left town and stayed in a cheap little hotel outside of town.