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Berkeley Springs Spa and Inn: Traveller Reviews

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Reviews of Berkeley Springs Spa and Inn

( 15-19 of 24 )
“Expected More for the Money”

Berkeley Springs Spa and Inn

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2 of 5 stars
Washington, DC
6 Aug 2006
22/23 found this review helpful

My husband and I recently stayed at the Berkeley Springs Spa and Inn. The inn caters to couples only and maintains a low-profile online in an effort to limit the number of unwanted visitors, thereby encouraging a "relaxing experience" for all guests. You will find only limited information on their website (or over the phone) on what to expect once you arrive. As we were provided with limited information upfront, it was difficult to ascertain what to expect upon arrival; this lead to some disappointment based on our initial expectations – especially for the not insignificant cost of $610 for a weekend package (not including tips and extra services).

We did enjoy the solitude and several of the amenities, including tidy surroundings, the jacuzzi, and a nice video library with a wide selection of freely available VHS cassettes for in-room viewing. Guest rooms and common areas were also very clean and tidy. Some external areas were in need of repair, but nothing significant.

Some of the problem areas included:

- NO CANCELLATION Policy – extremely problematic, considering you may wish to book two to three months in advance.
- Upon initial check in, you are given a cold rundown of all rules and requirements for guests. In fact it very much feels like preparation for boot camp, rather than gearing up for a laid back and relaxing weekend.
- No bathtub, only a shower stall available in each guestroom. This information is not made apparent upfront.
- Many of the meals were poorly prepared and more time was spent on presentation and less on taste and quality.
- Breakfasts are "Continental" – extremely inappropriate considering the higher costs for a complete spa package. It was quite obvious well over 80 percent of the breakfast meals were comprised of fruit (blueberries, strawberries, pineapples, grapes, oranges, etc) and most of the guests ate very little as one can only eat so much fruit over the course of two days.
- No alcohol allowed on the premises --- Wine is available for purchase from the inn starting at $25 a bottle, although most choices averaged $30 to $40 a bottle.
- Very strict timing. You must decide on your spa treatments in advance by phone and are not permitted to change times or choices (unless you would like to request additional services).
- In general, the somewhat gruff demeanor of the innkeeper is a bit off-putting. In fact, we were often made to feel a little like unwelcome houseguests, rather than pampered customers.
- Tips are verbally applied during checkout. This was extraordinarily uncomfortable and the innkeeper is quite clear on what is expected. If you go with his recommendations, be prepared to pay up to $100 in tips for dinners and spa treatments. Although some tipping may be appropriate, the inn seems to take this to the extreme, considering you are already paying for a higher-priced full-service package.
- Honestly the price is very far out of line with the level of service and facilities provided. A nearby inn of a similar name (The Inn and Spa at Berkeley Springs) on the local main street area offers a comparable package for about $250 less (with all spa treatments included, etc). My husband and I toured this place as well during our stay. The two inns are worlds apart, but what stood out the most in terms of difference was the friendliness and professionalism of the staff at the other inn.

Although we had a nice time in the town of Berkeley Springs, WV and a not altogether horrible time at the Berkeley Springs Spa and Inn, we will not be returning for a repeat stay at this inn.

  • This TripAdvisor Member:
    • Liked — Nice video library.
    • Disliked — Innkeeper.
    • Any tips/secrets for future travellers? — Go with initial gut feelings when dealing with the innkeeper during the reservation process.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lynn153's Summary
Date of Stay: August 2006
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: 06 August 2006
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Check-in / front desk
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
No way!
I do not recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, tourists
I selected this hotel as a top choice for:
Other
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“Great if you want to just have a quiet get away”

Berkeley Springs Spa and Inn

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3 of 5 stars
Reston, Virginia
24 Jul 2006
5/5 found this review helpful

My husband & I decided to go to this inn to celebrate our anniversary. It was recommended by our neighbors, so we decided to try it out.
We've been to Berkeley Springs before, but stayed at another B&B in the heart of town.
The Berkeley Springs Spa & Inn is very clean & the food is very good. We found that we would not have wanted to stay there beyond the 2 days we booked. It is very quiet & if you're looking to have some liveliness, don't look for it there. We were told by the innkeeper on his website & in his email that it was like that, so we don't feel like we were mislead. It's just not the appropriate setting for everyone.
As for the spa services, we found them to be just average. We are frequent spa vactioners, so we have lots to compare it to. We both found the massages to be just OK, nothing special. My husband liked his facial, no complaints. I had the pedicure, which was not the best I've received. The lady was very nice, though.
The dining staff (waitress) was very friendly & helpful. The food was very good, but I was not crazy about the fact that you had to decide early in the morning what you would eat at dinner. Breakfast was good, but there were no choices. If you have any dietary restrictions, you must let the innkeeper know before you arrive, because they will not alter their menu after you arrive.
Overall, the Berkeley Springs Inn & Spa was very nice. Just not for everyone.

  • This TripAdvisor Member:
    • Liked — Clean & Comfortable
    • Disliked — Too quiet. Not any nightlife or activities.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NY2VA14's Summary
Date of Stay: July 2006
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: 24 July 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
Probably not
I recommend this hotel for:
A romantic getaway
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Spa
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“Rest-Relax-Enjoy”

Berkeley Springs Spa and Inn

18 Jun 2006
3/3 found this review helpful

We spent our 35th anniversary in this lovely spa and inn. To have everything there and available is delightful. Chase, the innkeeper-owner, knows his clients and serves them well. It is refreshing to go to a place that caters to adult couples. The people working for the spa and inn are loyal and well trained in their fields. In many ways it felt like an all includsive cruise without the crowds and noise.

The location is away from town and pastural. We saw deer cross behind the pool area in the evening. In the morning we saw rabbits and red breasted robins make their way though the acreage. We walked the raised garden beds and rocked on the front porch rockers. Our room had it's own private deck with wonderful chairs. Our deck over looked a pond with lilys and a fountain.

The meals were wonderful and quite filling. We were delighted with the wine liist. We could not expect more in a restaurant in DC. Among the choices was lamb, salmon, steak, and chicken. Nothing was rushed or poorly presented.
Each meal was as if it was specially prepared for us. Service was slow and easy, and allowed us to have conversation. Darrell served our dinner meals and was friendly and fun.

The spa services were wonderful. We were the only ones in the spa at the time. The desire to give quality is evident. They schedule people so guests never feel like part of a crowd or an assembly line.

We will return again. We will not wait for another anniversary.
Dave n Jo

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
This TripAdvisor Member's Summary
Date of Stay: June 2006
Member since: 18 June 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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“Wonderful Stay”

Berkeley Springs Spa and Inn

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5 of 5 stars
Pennsylvania
3 Jun 2006

My husband and I spent a night here for our 15th anniversary, and we found our stay more than worth the cost. We were whisked immediately to the spa where we each had an expert massage and pedicure. We had free time to wander the town--nice shops and local color--and then returned for a delicious dinner including soup, salad, sherbert, main course, dessert and coffee or tea. We were able to select our meals from a menu on our arrival, and the chef provided a special no meat menu for my husband. The selection of movies was extensive. The room was cozy, nicely decorated and furnished, and very clean. Breakfast was excellent, too. We would recommend this place to anyone looking for a quiet weekend where they are well taken care of.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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“Peace and quiet”

Berkeley Springs Spa and Inn

9 May 2006
1/1 found this review helpful

We went for our one year wedding anniversary and had the whole inn to ourselves (only one other couple was there the same weekend). At first, the pages of rules seem overwhelming, but if you want rest and relaxation, this is the place to go. The spa was very nice with impressive locker rooms. The facial is not to be missed. As soon as you arrive at the inn, you place your dinner selections for both nights. The food was very good. Breakfast was lots of fresh fruit, and either waffles or an egg omelet (the selection is made for you). Alcohol is extra. No cash is accepted, so tips are paid at the end of your stay on your card. Expect to pay over $100.00 in tips and more if you get facials, massages, etc. The pool looked nice, but it was not open when we went. There is a large video library and you can select movies to watch in the evenings. Our tv was very small though, so reading was a better option. We went into the town of Berkeley Springs one day (about a 4 mile drive from the inn) and had lunch at a local restaurant. There are lots of little shops, a library, church, the hot springs, etc. to tour. Overall, we were glad we chose to stay out of town because there is a huge amount of traffic, specifically 18 wheelers, driving down the road in and out of town. Very noisy and dirty. At the inn, it is very, very quiet. If you are Catholic and thinking of going to church on Sunday morning, get there early, as it was filled up about 15 minutes before mass with standing room only.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
This TripAdvisor Member's Summary
Date of Stay: April 2006
Member since: 08 March 2005
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Reviews of Berkeley Springs Spa and Inn

( 15-19 of 24 )
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Berkeley Springs Spa and Inn Address

New Hope Rd, Berkeley Springs, WV 25411