We stayed here for one night only, Thank God. It was our honey moon and my parents had booked the hotel the night before. When we arrived however they stated that they could not give us a room because they needed my mother to be there since she booked it. So there we were in my wedding gown and his tux being told we had no room. My parents had to find a fax machine and fax a copy of their credit card and sign the bottom of the page. I completey understand policy however the staff did not have to treat us like we were nothing. We paid the same price every one else did and we were treated like someone who just walked in off the street. We even had a reciept number that was given to my parents. The only good thing about this hotel was the room. It was nice and had a good veiw. I would however never stay here again!!!!! However I would recommend the Marriott right down the road. It is much nicer.

This was our third stay in five years at the Embassy Suites in Charleston. We loved it the first time, loved it this time too. Spacious rooms, lovely atrium, wonderful breakfast, excellent service, friendly staff, comfortable bed, 2 rooms is great, location in downtown wonderful. Free shuttle service within a 5 mile radius of the hotel, free parking, reasonable price. "Home away from home". We have noticed the quality/quantity of food at the Managers Reception has declined over the years, but we are being picky.

I've stayed at this hotel twice now, and it's alright. The breakfast is the highlight of the hotel, great service from the morning staff.

I arrived late after a long day of delayed flights (almost midnight) and was given grief over not having my AAA card with me (it's in my travel profile), and was informed by the gentleman that I'd encounter problems at check out if I couldn't provide the card (which was not true, I checked out fine). I told him if I didn't have it with me then, I wasn't going to have it at check out either, so he could remove the discount (which he didn't do).

The bed linens were clean, but the bed skirt was all stringy on one of the bed, like it had been vacuumed a time or 2 too many.

What grossed me out is the glop of someone else's toothpaste drippings that sat on the bathroom faucet all 3 days.

I'll be staying at the Marriott my next visit, which was my first choice, but was sold out.

We stayed at Embassy Suites - Charleston in August, 2006 for one night. We always love the layout of Embassy Suites in general with the large open foyer and the suite set up for us and our 3 year old, but this Embassy took everything one step further. Everyone was so nice and willing to help us, in a lot of little ways - for instance, the hotel restaurant not only had a kids menu (a feature that some other Embassy hotels don't offer), but the hostess gave us a copy of the kids menu so we could have it with us in case we wanted to order down from the room on another night, and included extra ketchup with our order without prompting. The facilities were great - the pool was fairly large and well lit, the beds were great, and the hotel is just next to the mall, so there are plenty of restaurants in walking distance. We'd stay there again in a heartbeat.