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£103
Fully refundable before Thu, 28 Mar
Breakfast included
HIExpress.com
£103
Fully refundable before Thu, 28 Mar
Breakfast included
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£103
Fully refundable before Thu, 28 Mar
Breakfast included
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Reviewed 10 October 2014

Our first impression of this hotel was excellent. Our reservation was made by the very capable and friendly night clerk at the Brown Deer Holiday Inn Express outside of Milwaukee. When the Sheboygan night clerk quoted the price, the Brown Deer clerk, on her own, asked if it was possible to match the lower rate we had received there. Yes! Bou-yah.

When we checked in at Sheboygan late in the evening, we said we had been promised a matching price when the reservation was made. The bubbly desk clerk said, "That was ME that gave you that rate!" She checked us in quickly, and we were in the room in no time. Nothing memorable about the room, good or bad... it was adequate for us.

The morning breakfast was another story. A major disappointment considering what we are used to getting at Holiday Inn Express hotels. We went to breakfast around 7:30 am. The eggs and sausage were cold and, while hating to waste food, I ended up throwing out the entire plate. Since the food was piled high, with no one else in the breakfast area, I knew no warmer food would be forthcoming. We ended up with just toasted bagels. (BTW Am I the only one that thinks Holiday Inn should not be using METAL tongs to removed toast and bagels from the toaster?) The young woman working the breakfast buffet looked like she absolutely hated her job. She was piling bananas half way up the wall behind the buffet. So high, as a matter of fact, that she was tossing them up higher and higher, and then, unbelievably, she went and got another box of bananas! I commented to her that by tossing them, she was bruising the bananas, and she just gave me a shoulder shrug and continued to with her method of flinging them higher still. We had a long day ahead of us, and this was not the way we wanted to start it off.

Date of stay: August 2014
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank 2Old2DieYoung
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cameron B, General Manager at Holiday Inn Express Sheboygan-Kohler (I-43), an IHG Hotel, responded to this reviewResponded 13 October 2014

Good Afternoon 2Old2DieYoung,

While I always appreciate my guest reviews; I really want to look into this situation in particular. We pride ourselves in the Stay Smart Breakfast which features a range of delicious foods from warm cinnamon rolls to a really fun 60 second pancake maker. In fact, we are even rolling out a new line of our Stay Smart Coffee!
Needless to say, I am very concerned about the breakfast experience that you had, as I never have problems with my breakfast before. I will check into who was working that day for breakfast.
Please contact me, I would love to talk with you further about your situation.

Thank you!

Cameron Bopp | General Manager
Holiday Inn Express Sheboygan | 3823 Germaine Avenue, Sheboygan, WI 53081
Owned|Operated by Pride Hospitality, LLC,
T/F: 920-451-8700 | W: HIExpress.com/SheboyganWI | E: Cameron@PrideHospitality.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2014

Stayed here for two nights, and was completely satisfied. The hotel is very clean, and the staff are friendly. Room is certainly adequate, although is pretty much standard for a Holiday Inn Express. Breakfast was acceptable -- lots of choices (including a fairly strange automatic pancake machine), although fresh fruit was minimal. Overall, a quiet, comfortable place to sleep, and a very good value for the price.

Date of stay: October 2014
  • Trip type: Travelled solo
    • Value
    • Rooms
    • Service
Thank KingofThreePutts
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 September 2014

I was impressed with the cleanliness and administration. 2 things you want for this type of hotel. Breakfast was quite good definitely try the auto pancake machine not bad for automatic pancakes. Staff was friendly. Wake up call on time. TV was good quality however not a lot of channels. Connect to computer with HDMI cable.

Room tip: recommend 2nd floor or above to avoid local traffic noise. Heating controls in unit under window recommend turning continuous FAN off. Window will open too.
Date of stay: August 2014
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank gracerider
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 August 2014

Holiday Inn Express has been our hotel brand of choice as of late, but this property did not measure up to the usual standards at all. Let me say at the outset that the check-in process was excellent...the young lady who was working the front desk was actually one of the best we have encountered anywhere. Unfortunately, the good experience started and stopped with her.

We were in Sheboygan for a class reunion, so we put our things in the room and immediately left for some of the activities. Normally my wife checks things very carefully upon arrival, but this time she did not because of time, our normal experiences with HIE, and the good reviews on Trip Advisor. Big mistake! When we returned to our room, around midnight, and pulled the sheets back on one of the beds it was full of crumbs...it looked as though someone had either remade the bed after eating in it, or the housekeepers were eating when (if) they changed the sheets. Since it was so late we moved to the other bed, which appeared clean. Next problem came when we went to set the alarm clock...it was so covered in dust that you could not even read the numbers. We dusted it with a Kleenex, but chose to not touch it beyond that, using our cell phone as an alarm instead.

In the morning we realized that they had left only 3 (small) towels in the bathroom...which was marginal, but ok for one day. We left the room around 10:00, and returned around 2:00 for an hour, then left again for reunion activities. No housekeeping...no towels, no trash removal, no replenishment of shampoo (1 tiny bottle for 2 people for 2 nights is not sufficient). The housekeepers were on the floor when we got up in the morning, and were still there when we left in the afternoon.. Apparently cleaning rooms is not their primary purpose for being there.

The internet barely worked, and the tepid (as in barely warm) breakfast had exactly the same choices both mornings, which has not been our experience with previous Holiday Inn Express properties.

When I attempted to address some of these concerns with the (distracted) young woman manning the desk before we checked out she appeared totally puzzled with no clue what to say other than the company line..."That is not our normal customer experience". No apology...nothing. She also was very adamant about us having left the do not disturb sign on our door, which we absolutely did not. A strange attitude, and very defensive.

So..in summary..if you want a hotel with crumby beds, lots of dust, 3 towels and 1 shampoo for 2 people for 2 nights (but 10 bed pillows!), barely warm breakfast, poor internet, and mixed staff attitudes all for a high price of over $300.00 (for 2 nights) this should be your choice. If not...check the Baymont in Plymouth or the Amercing instead.

Date of stay: August 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Art S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGCare, Guest Relations Manager at Holiday Inn Express Sheboygan-Kohler (I-43), an IHG Hotel, responded to this reviewResponded 10 September 2014

Dear Art S,

Thank you for taking time out of your busy day to write a review of our hotel. It is disappointing to know you did not enjoy your overall experience with us and we regret the issues you had surrounding our housekeeping services. We are also very sorry to see that you found the level of service you received from our staff less than satisfactory. Rest assured that all your comments will be reviewed by our team and take actions accordingly.

Once again, we apologize and regret that these impacted your experience at our hotel.


Sincerely,

Joel B
Case Manager
IHGCare

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Reviewed 8 August 2014

I have stayed here several times. I very much appreciate the social hour with complimentary beers and snacks. LOVE iT. The rooms are clean and quiet, recommend it. But know that this place frequently fills up fast, so book early.

Date of stay: May 2014
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank skwarren14
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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