My husband and I decided to give Snug Harbor a try based on some recent good reviews. The rates were somewhat low for the Luxury 2 bedroom cottage with small kitchen that we chose and they accepted pets. Upon booking they inform you via email to never leave your dog alone which begs the question, "Is that really pet-friendly? My dog can't go to the grocery store."
First of all, I have to say the rates were reasonable for the space in Door County and you can't beat the view. The cottages are very close together so if you are looking for privacy outdoors you won't find it on the resort. Choose a cottage off site. The cottage sat no more than 20 yards off the bay and that alone make the location worth every penny.
On the flip side, we did not feel as though we rented a "luxury" cottage upon closer inspection. The coffee maker was incredibly slow (45 minutes to brew 6 cups), microwave 1/2 power, dishwasher in need of repair, mold on shower stall door, paint needed through-out cottage, front door sticks and requires brute force to open, squeaky door to second bedroom (makes it difficult to check on sleeping toddler!), drawers fall out of dresser, 200 thread count sheets, towels great exfoliators, hot tube very loud, "daily" housekeeping only visited twice in 5 day, 4 night stay. In short, the place needs a little TLC.
The staff didn't help. I was rushed through check-in because a potential customer was on the phone. No direction on common grounds, where our cabin was, nada. I went back later that night with questions and was asked to wait for a 5 minute conversation on the phone with a potential customer. After two days, we needed fresh towels and more coffee. I called the office, it was busy. We were heading out and I decided to stop in. Big mistake. I entered and the staff member was on the phone. Two more staff members walked in. One answered another phone call, the other just stood there. I was ignored for close to five minutes while the staff fielded phone calls. I walked out fuming, still not helped or asked what I needed. The young staffer just standing there came out after me to ask what I needed... I replied in the streeet I just wanted housekeeping to visit our cottage while we were out.
It was one of those situations where this was our first family vacation and you just don't want anything to go wrong or be unpleasant. I would've overlooked the needed TLC had the staff been more friendly and accomodating.
Many things were charming about the cottage, but it was more about the people filling it and the view than the actual space. I have been debating about whether to write all of this or not. Bottom line is we paid Snug Harbor a lot of money, whether the rates were reasonable for Door County or not. We were not happy with the quality/cleanliness/repair of the space or the staff. Thankfully we still very much enjoyed our first family vacation.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC