Got a good AARP rate on this hotel for one night. There are so many hotel/motels in the Dells area. There are either ma & pa motels or huge resort hotels. This one was right in the middle. Nice size room, clean and quiet. Close to downtown and short drive to casino. They should put shampoo and bar soap in the rooms and the fan on the air/heat was loud. Other than that I would stay here again.

The Dells is a resort area so this is what your going to get. Lots of kids running in the halls. Sort of run down from heavy use. The desk clerks were very friendly and told us the best boat tour to take.

Stayed 2 nights at the Best Western in Wisconsin Dells. We checked in at 4:00 and I called down around 5:00 to ask for extra pillows. After coming back from dinner at 7:00 I tried again. This time in person at the front desk. It was 8:00 and still no pillow so I called down again. The woman who answered said she would take care of it personally. After waiting all this time for extra pillow so we can go to sleep, I called down again at 10:30. This time a young man answered and said that they do not have any extra pillows. You would think some one could have called to let us know instead of having us waiting 5 1/2 hours to find out that there were no extra pillows.

The room was small and so was the bathroom. The blanket was falling apart and the bed was not very comfortable. Breakfast was not included. You can eat at the Denny's next door. The walls were paper thin. You can hear people next door, in the hallway and outside in the parking lot. I would have expected better accomodations for paying over $140 a night. We stayed at the Holiday Inn Express 2 nights prior and that hotel was much better. I would not stay here again.

We called in advance to book the room for 2 nights. When the confirmation came, I called to confirm and discussed with a manager if there would be a penalty if we canceled the second night's reservation and was told as long as the first night was kept, that no penalty would be assessed for the second. This was not the case. Upon arrival, the front desk informed me that this hotel charges a $20 cancellation fee even if canceled more than 72 hours in advance and because the second night was less than 72 hours away, we would be charged for the second night as well. The hotel was fine, but we will never stay again because of the extra charge. Had I known, I would have canceled before we left home.