The Iowa Rockets Volleyball Club used the Raintree Resort as our Club hotel during our stay in the Dells for a Volleyball tournament. I found the hotel and indoor waterpark to be very pleasant and enjoyable. The price was very good for winter rates. The front desk staff was very nice and helpful. The bartender was even very helpful. We ended up stranded at the Raintree an extra night due to an ice and snow storm. Even with the bad weather and probably shortage of help due to the snowstorm, the entire staff went out of their way to make everyone comfortable. It ended up being quite an adventure. There are plenty of restaurants in the area and several within close walking distance.

I have traveled quite a bit and BY FAR this was the worst place I have ever stayed. On our way down to the hotel, we called to confirm our reservations. They told us the only showed they had records for 2 out of the 3 reservations we made. TWO HOURS LATER, the hotel called back to say they found the other reservation with no apology at all, just hung up the phone. To start with, we were there to get married in the Dells. When we checked in, the front desk clerk was rude and did not say "Hi" or "Thank you" just grabbed my credit card and did the paperwork(which took a mind numbing 30 minutes). After her rudeness, we went to our rooms. One of the rooms was NOT what was promised, as we had spoken to the hotel many times on the phone not to mention booked online. I went back to the EXTREMELY rude front desk clerk to ask for a manager. She said there was no manager on duty and no idea when one would be there. We finally did track down a manager. We told him what we would like to resolve the situation. He never called us or spoke to us after that conversation. Absolutely the most unprofessional staff and the worst managed hotel I have ever seen. I have been in customer service for years, and this is not the way you treat customers. There were several guests sitting around when I complained and ALL of them were nodding their heads at my complaints.

Hi needed to tell you about the Raintree Resort at Wisconsin Dells we stayed there for a couple of days, I would not recommend it, the rooms were so filthy. The couch, chair, and bed spreads were all full of stains and the carpet looked so dirty, there were crumbs from I don't know how old between the beds and night stand. Then I had some extra bogus charge on my charge card and when I called to ask them what this is for, they said for linens, my eyes must have popped out of my head, I asked her what are you talking about, she said she wasn't sure, I told her that when I got out of the shower I pulled a towel off of the rack that was full of set in stains, and asked her is that what they are charging me for, a stained towel that was given to me by their staff, she had no clue, I also told her how dissappointed I was by their hotel she didn't really sound like she cared.

I will never stay there and will tell others also never stay there.

I stayed at Raintree with my six year old daughter after checking out of another nearby hotel that had been unsatisfactory. The Raintree was much newer, cleaner and much nicer. The indoor waterpark there was very nice for the size, and all of the WP staff there seemed very nice, attentive and caring, something that cannot be said of other WP staff we encountered on this Dells visit. Our room was clean and comfortable, and we also really appreciated how quiet and relaxing it was, with the window facing nothing but forest, compared to the hotel we'd checked out of which was loud and had a view of nothing but asphalt and fast food places as far as the eye could see. Raintree was also MUCH less per night than the other place (which I won't name here, but is getting its own review.) All in all a very decent place and an excellent value. The only minor criticism was a slightly confused and frazzled desk clerk - it seemed like it must have been her first day, but we worked it all out in the end, so no problem.