Our first impression was very positive. The Condo's were very nice, but it turned into one problem after the other. First the pool and fitness area were not open at the designated time (then not at all). When calling to find out, a member of the staff was very rude indicating that it was not her problem. After that, our ceiling fixture crashed into the shower and the ice maker on the fridge broke. Through all of this, no one offered any compensation for our inconveniences. The pool was not able to be used because they were unwilling to staff it with a lifeguard.
On a good note, the ladies at the spa were awesome and very professional and accomodating. If it wasn't for them, we would have left the resort.
Needless to say, we will find another resort for our yearly trip.





Rooms
Location (e.g., convenience, views)
Cleanliness




