I have read all the other reviews that was posted, AFTER I had already booked the room online,lol. I booked the Superior Room, was given Room #512, anywho by reading the reviews, I was having doubts if I wanted to keep the reservation but I decided to keep it. My, am I pleased w/my decision. the Front Desk ladies were very helpful/generous/showed much aloha, NOT once did we see any roaches, of course you deal w/tenants who reside there as well, but really, they never bothered us, people was friendly that we came across. The room was furnished, refrig/2 burner stove/dining table/micro/coffee pot/toaster/Dvd player/wi-fi/cable tv/phone/alarm radio/etc. The view was nice, the security made me feel content. We had the option to have maid service. Really we was there to have a place to sleep/bathe, etc. If you're looking for a FANCY shmancy hotel, I'd suggest you all to seek elsewhere, but if you're wanting a place to sleep/bathe/cook, well then you shall find comfort here, and yes it may not be the Ritz-Carlton or the Hyatt but it was well worth the price. Daily price is $74/nt but they offer Kama'aina rates of $64/nt but via phone only. I'll definitely be returning/referring to my ohana/friends flying to Big Island to stay here.