Our stay at the Sheraton Kauai was wonderful, even during the construction. I can understand how some may have been bothered by that, but it didn't really phase us, not a lot of noise except the occassion beeping from a vehicle while at the pool.
We arrived in the afternoon and the staff were 100% helpful our whole staff. The valet guys gave us a really great reccommendation for dinner that first night. There is a grocery store in the nearby town that has a food shack that is SO good. Highly recommend everything there. Totally local, totally awesome.
We stayed in a Deluxe Garden View which looked out onto the gardens near the lobby and partially the street. If you looked off to the far right you could see the ocean. The room was very nice and the view was what I expected. In the Deluxe Garden you're really paying for a nicer room on the nicer side of the hotel, not the view. I almost kicked myself because we could have booked an oceanfront for very very little more. I would say go for it if you have the choice and the price difference is little (for us the difference would have been $100 total. I wish I had spent it).
The beach was very quiet and there weren't that many people, waves were great, definitely swimable. The pool was wonderful too! We were there during the biggest storm in a while and being crazy we decided we were already wet, let's sit in the hot tub! So we went to the pool and hot tub in the rain, we were practically the only ones there, it was great!
We went back the next two mornings and again, not that many people there.
The one thing I have to specifically comment on was we had a noise situation which was handled as wonderfully as could be by the staff. On the night of the torrential downpour, we were blessed with a group of literally SCREAMING teenage girls. At least 10-15 in one room. At first we thought they were college students because we could smell the alcohol. It turned out they were a softball team (very VERY poorly supervised softball team). The noise was bad for 30 minutes. We called the front desk. 10:00. Still bad. We heard security go up and reprimand. 10:30 we call again. I hear them get too loud and someone say shush and then a HUGE bout of laughter. Unacceptable. I went downstairs to complain. They called the coaches. I go back up stairs. 11:00. Even louder than before. No sign of coaches saying anything as we hung close to the door to make sure. They couldn't move us until the morning at first, but then after the 3rd time one of us went downstairs, they offered to move us to a Deluxe Garden Suite. She didn't want to offer it originally because its on the other side of the hotel, but we really didn't care and actually once we got there the suite was so beautiful we couldn't have been happier.
A++ to the staff for helping us get a good night's sleep and not have to deal with irresponsible adults and their irresponsible softball team.
Both sides of hotel are nice. Only one elevator in the garden side is currently working and the bro...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
17 April 2012
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Thank you for your positive review of our Resort. We were delighted to hear that you had a wonderful stay with us at the Sheraton Kauai Resort and enjoyed all that Kauai had to offer. It was nice to hear that our team was very accommodating and friendly especially when you needed it the most. Our team works exceptionally hard to ensure all of our guests feel special. We hope to see you again very soon for your next stay on Kauai.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC