After reading the reviews here, I didn't have much hope for this hotel. We chose this one over it's neighbor as it seemed to get the better reviews.
It wasn't as bad as I'd feared. Yes, it's located on a harbor, not a beach you'd like to sit on, or water you want to swim in, but not nearly as bad as some harbors around the world.
The hotel lobby has a very austere look to it, like it hasn't been renovated since they built the place, whenever that was (the 50's?)
Check-in is at 4, and it would appear that unless you're part of a tour group or the front desk staff take a shining to you, you will wait until 4 to get a room. There was a gent that arrived before us, was told to wait 30 minutes, and was still waiting an hour later - well after 4, when I went to use the phone. (Not paying hotel rates for toll-free calls)
Theres complimentary free wi-fi in the lobby, and a LAN cable providing access in the room. Wifi in the room would have been great as ipads/phones don't have ethernet ports, but this was better than nothing. Anyone else notice how rare "free wi-fi" is these days? It seems like every time I see an SSID that says "freewifi", it comes with an unreasonable hourly/daily/monthly fee attached. If you're charging for it, it's not free.
The room was much better than I expected. You know, I don't go looking for problems. I don't think you should have to pay $300 a night for a clean hotel room with staff that treat you well. Perhaps I'm wrong. That being said, I did note the following:
The front desk staff isn't the friendliest group in the world.
The windows had so much salt or something else on the outside that a half decent view of the outside world was foggy. A shame, as our room was far enough out towards the water that it wouldn't have been a half-bad view.
There were two windows that opened. We kept them open at night to get some fresh air (though to be honest, I didn't notice the second window until the second night as you have to shove the heavy curtains all the way open to see that it's there)
The air conditioning unit above one window was so noisy that sleeping with it on was next to impossible.
My main concern where housekeeping was concerned was what I'm hoping was coffee that somehow found its way on the wall near the bed and had dripped down the wall and hadn't been cleaned - and the mold in the shower. Who knows how long it'd been there. How can you make the bed and not notice that? Photo attached.
I know some things can slip by, but really? Someone spits/spills something brown on a light colored wall and housekeeping doesn't notice?
There was also a lot of black mold on the shower door liner and the grout in the shower itself (again, see photo) Yuck.
Re: assuming the problem with the cloudy windows was salt - you live in a climate where you don't have to deal with snow and sub-zero temperatures. Is it really that difficult to clean the exterior windows more often than they are being done? Especially the ground floor units.
Now not to sound totally negative, the hotel is close to the airport, conveniently located close to the Maui Mall, has LOTS of free parking, the wifi, and rates that seem to be reasonable considering Maui prices. We used it as a base to operate from as we only had 2 days on the island.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC