Just returned on 7/12 after an 8 night stay with 3 families with 3 different rooms
The Outrigger Royal Kahana all comes down to your room. Get a great one and the rating can be 4-5 stars. Get a bad one and this property just deserves a 2 rating. We had a great one which meant this property delivered way beyond expectation based on price. The value for money versus similar properties was outstanding. Our room - 606 - had been remodeled with a new kitchen, new fridge w/icemaker, new bathroom with tile shower. (no tub with curtain), a new 42" flat screen, great furniture, nice artwork and just plain fantastic. Our unit also provided sand chairs for our use. Our other relatives had a good room and just an average room. The concern is that as a guest you would never know what the other rooms look like so pay attention to these reviews and understand that there are major differences in rooms. Apparently, this property has a standard for owners to maintain that want to rent. Well, some owners obviously have more pride than others. So, the question is how do I get a great room. I don't have the answer unless the RH reserves a room for you in advance (probably not), sends you pictures (don't know if they will do that), or will allow you to select your room upon check-in. (Not going to happen). Oh, if they are full then you won't even have the chance to change rooms during your stay. Do you homework as best you can. Read the other reviews. If you get an older room it is a hard pill to swallow knowing that others that have paid the same or less for a far superior room. The RH management team and owners group need to resolve these issues. Other properties have full pictures and descriptions of every unit on their websites. Instead of charging more for a remodeled unit the older units should be charged less. Maybe then the owners would be motivated to upgrade. Just a suggestion.
The RH has a great location which is private and between great resorts, beaches, shopping, and a quick drive to Lahaina Town. The RH is right on the water and offers really good views. I wouldn't upgrade the view as one in our group had the best view in a standard room over us who had upgraded to ocean views. (not ocean front views). If you plan on staying in your room or just concerned so much on view then maybe upgrade. The amenities are average and don't think you are gong to a resort. The bottom line is that you aren't paying resort rates. The pool was nice, clean, and never had a problem getting a lounge chair. The pool was way too warm and should be cooled down. The beach is nice to walk on, take a quick dip, but not the type of beach you want to hang out for a day. There are way too many nicer beaches within miles of RH for this. They have a cabana unit thing that is converted to a shaved ice - snack shack next to the pool. Good stuff but a waste of a building as absolutely no one was ever in there. It is my understanding that this has been used for several different things over the years. The owners should tear this down and use the expensive real estate for something else. The lounge chairs in the grass area were awesome for use during the day, sunset, and in the evening. The workout room is old and acceptable to those that must have something. The ping pong table in the basement is throw in for kids. The Weber BBQ's were clean and really a great amenity. You must remember that this is a private condo complex and not a resort hotel. So, the amenities and service differ from expensive properties. The check in desk is goofy as the ladies are in a glass cage that looks like a casino cash out booth. The lobby area is fine. The people that work here range from average to really good. Registration people had attitudes during out stay and that was mentioned by several guests. The concierge people were excellent and helpful which was more important.
Now, you must ask the RH if there will be any work done during you stay. This is absolutely critical. In fairness to the RH, maintenance and upgrades must be done but how about letting all know in advance. For example, the building was getting painted with workers on scaffolds during the entire stay. We were lucky they were not on our side. However, how nice to have workers making noise and looking in patios on scaffolds. Also, they were on the pool side so had to look at them during the entire stay. How about the Men's bathroom/shower being remodeled. Not in use so they put Port a Potties in the back of the underground garage that were smelly, hot, and surrounded by workers. Hopefully this is short term. The Tennis court is being re-done and at least the jackhammers didn't start until mid morning. But again, major maintenance with noise and an amenity not available. They gave us one day notice that rooms would be sprayed for bugs and we would have to leave from 10AM to 4PM. I get it but how about some reimbursement for almost a full day of a room that couldn't be used. Also, how about those that might have wanted to know that chemicals would be used in their rooms during the stay and that workers would be in the rooms. Management should notify all in advance of arrival of this type of work and not spring it upon everyone during their stay.
Decision time: Do you want a resort life or a condo life during your stay. We cooked and ate in our rooms for almost every meal to save money. Our kitchen was awesome. Large fridge, freezer, ice maker, coffee maker, all utensils, pots, pans, and everything. Our objective was to use the RH as a home base and be gone every day to visit other places. We had great BBQ dinners and sunsets at the RH. Having a washer/dryer was awesome. If you want bigger pools with hot tubs, beach bars, dining facilities, room service, kids activities, and other stuff then the RH is not your place.
Bottom line: Would we stay here again. Yes, with a great not average room and knowing in advance what maintenance would be going on during the stay. The value is too good to pass up and I believe the new mens bathroom, new tennis court, and the other items will only add to the value down the road.
Please write email@example.com for comments, questions, or tips on on things we did on our trip. Mahalo.
- Also Known As:
- Outrigger Royal Kahana Hotel
- Outrigger Royal Kahana Hotel Lahaina
- Outrigger Hotel Lahaina
- Outrigger Hotel Royal Kahana
- Outrigger Royal Kahana
- Outrigger Lahaina
- Lahaina Outrigger
- Outrigger Royal Kahana Resort
- Outrigger Royal
- Royal Kahana Maui/Lahaina
- Official Description (provided by the hotel):
- Make yourself at home in Kahana. This beachfront community is the calm cousin to West Maui’s high-profile destinations of Lahaina, Kaanapali and Kapalua Resort. You won’t find the typical string of Maui hotels, dazzling storefronts, and streams of shoppers and diners – although that’s only a few minutes away if the mood strikes. Instead, step into casual comfort at Outrigger Royal Kahana, a pleasant Maui condo that takes full advantage of its discreet Kahana setting. Welcome the sun on a morning stroll chasing waves along the sand. Breathe in the breeze that sweeps across the ocean view from your high-rise lanai. Marvel at humpback whales slapping and rolling so close to shore! ... more less
- Reservation Options:
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