My husband stayed at the COVA in August this year. I read all he reviews and figured that we could handle the unsavory location for a nice clean hotel.

I wish we hadn't and in fact we moved to the Hilton for our second night.

We arrived about 4 hours before the official check-in time and the staff were helpful and gave us a room straight away. This was well received as we had just come off a flight from Sydney. Due to the early check-in we did not have a king room but we were okay with that.

We could not get the shower to work so we were limited to baths, this was very frustrating

I found the beds uncomfortable although my husband wasn't too concerned. The pillows were heavenly.

The hotel was clean and provided a light breakfast and free internet.

Our two biggest issues were the location and the security of the rooms.
We experienced many problems with locking the room- if you pushed hard enough on the door it sprang open. The lift didn't work without your ID card and this is actually a good thing given the location of the hotel.

As the previous reviews stated that this hotel is in a bad part of town. I thought this wouldn't bother me but it was very difficult walking through that to get to the hotel. A local even stopped us as he was concerned about our safety. He urged us to get out of the area very quickly.

Overall the hotel was okay but you can stay somewhere much nicer for a little extra money. We paid an additional $15.00 and stayed at the Hilton for the second night.

Great hotel. Free breakfast. Free Internet. Easy parking onsite. Staff was great.

Had an issue with the TV and someone was sent immeadiately to fix it. Had issues with connecting to the internet, an employee was sent up with connection instructions. Nice to have a free breakfast at a hotel in the City.

Rooms were very nice. Our bathroom was very spacious. I would stay at this hotel again.

Yes, this hotel may not be in the best area, but the hotel staff will call you a cab or direct you the safest way on foot.

Looking to stay at this hotel again at the end of September.

My mum and I stayed at Cova this July.

I will say the rooms were lovely, brand new and very clean!

Be warned about the area, Ellis St is nicknamed "Crackville". We saw Dozens of people partaking in unsavoury activities day and night on the next block down from the hotel. It is very noisy and there are all sorts of goings on outside the hotel at all hours. Do not walk down Ellis St after dark, whatever you do!!

The Staff do not speak very good English and are not helpful at all!

When I checked out they charged me $20 for a phone call I didnt make, I had picked up the phone, dialed a number and it was engaged. They insisted on charging me for the call anyway.

I was grateful we only had 4 nights there, it was more than enough!!!

This hotel has been nicely refurbished inside,rooms are excellent,big modern and clean.Cleaning staff very friendly and give great service.Breakfast is good with good choice and nice roof top room though a bit crowded at times.Location is worst in san fran with drugs prostitution and homeless hanging around.Reception staff are unhelpful while management were downright rude and offensive. Do not trust with credit card imprint ! Restaurant was closed perhaps for renovation could be a great hotel but for unhelpful staff and unfortunate location.