We spent one night at the Chancellor. We booked two rooms to celebrate my parents anniversary. The rooms are small but so what! They are very clean and comfortable. My husband and I travel a lot and we have never been in a hotel where they give you a choice of pillows! We had a drink at the hotel bar with our drink coupon before we went to a play. Bar has a friendly atmosphere. Location of hotel is excellent and in a safe place. We loved the Chancellor and will be back. The staff was great and helpful. We didn't know about the cookies until we reread the reviews. The ONLY thing missing was a coffee pot in your room but they did have free coffee downstairs. The hotel had everything one needed and I can't wait to revisit!

The Chancellor was a great value in Union Square. The room and the bathroom were perfect for a weekend getaway. The only con... the heat wave! I thought the evenings were going to be a little cooler, especially since that's what I had read on the boards . Of course, management cannot control that and we did the best we could with the ceiling fan and showering before going to sleep. I think that's the best advice we can give anyone visiting now during the summer.

Couldn't think of a better place to be based in order to explore this wonderful city. Just across from Union Square, the Chancellor is central to just about everything San Francisco has to offer. The staff were welcoming at all times - even when we checked out at 4.30am - and the little extras such as free internet, cookies at reception and a welcoming bottle of wine in our room made for a great stay.
We were able to do just about everything from here - made tour reservations in the hotel lobby, found out where the nearest laundromat was and where to get baseball tickets - although the amount of time we actually spent at the hotel was miniscule compared to our time out trekking the city. Would definitely recommend to others.

Holidays are very important to us, so we always invest a lot of time and research when booking our hotels. We are so glad we took this time out, as the many great reviews of the Chancellor pursuaded us to choose it over many other locations around the city such as fishermans wharf, nob hill and chinatown.

For those of you who are still undecided, please choose the Chancellor Hotel. It's location on Union Square is perfect if you want to tour the city, spend time shopping, eat/dine or even take in a show. The cable car stops just outside, and you are also close to other means of transport.

We had a fantastic view of Union Square from our room as we emailed Wes Tyler ahead to request this. Wes replied within a day, superb customer service which beats many Five Star hotels I have stayed in.

The hotel itself admittedly is basic, but I liked this, you must remember that this is a base camp and you rarely spend that much time in your room. Don't be put off by this, the hotel is clean, staff are friendly, food is great and beds are very comfortable, they even provide you with a pillow menu!!!

The iron and ironing board were a godsend as my travel iron has seen better days and a digital safe is also included.

If you are on your way to San Francisco, we hope you enjoy it as much as we did. It's truly a unique and wonderful city.