We stayed at this hotel 3 nights at the end of April. I love the room, the service, and the location! We got a standard room on the 10th floor, so the noise that others mentioned did not bother us. The room was spacious and very comfortable, especially the bathroom; although I wish that there’s double sink instead of one. The control panel quit working one morning but they sent someone to fix it quickly after we reported it.

The pool is nice but there's no one there during our entire stay. The pool water might be a bit cold. The exercise room is big and again, no one was using it. I wanted to use the steam room and Jacuzzi on Sunday morning (around 9:30 am) but there was a man in the women dressing room asking me to come back in 10 min because he needed to fix something; I found it awkward since they should have kept the door locked when doing maintenance.

The concierge was excellent. We were on the road and called the concierge for dinning reservation. Very knowledgeable staff!

Overall this hotel is very luxurious, modern, and extremely clean. We love to come back in the future.

My three night stay at the St. Regis San Francisco property was excellent. But there are some areas that can need improvements. But first lets get to the positives.

full disclosure: we got upgraded from deluxe corner room to metropolitian suite due to SPG Platinum status.

Postives: the suites are very large with two flat screen tv and 1 small tv in the bathroom. the bathroom amentities are probably the best I've seen among the luxury hotel chains. everything in the room is controlled by electronic key pad (windows, lights, alarm, do not distrub sign, etc). The property is new so you will have updated modern decor and new furniture. The bathrooms are huge! Almost 1/3 the size of the room itself. Everything was clean and housekeeping came twice a day. it seems like they know when we're leaving and when we're in the room. Turndown service always included bottle water. There was not a morning when they forgot to bring my Wall Street Journal and my requested US Today (you'll be surprised how often hotels forget or don't care). Towels are soft and constantly refreshed and well stocked. Wireless internet in the room! The doorman, bellman, and parking attendants are very nice and knowledgable. This property is walking distance from the shops at Union Square and the SF Moma (but very far from Fisherman Wharf, the piers, Golden Gate Bridge). The decor is very modern, clean, and intricate. They definitely spent alot building and decoring the entire hotel. The pool is open 24 hrs (no lifeguard). The pool is very clean and nice. It is also ideal for swimming laps. The valet service was FAST and front desk always personally called for our morning "wake up call" (not a machine).

Cons: No ice machine. Unfortunately you have to call to have ice delivered to the rooms. Sometimes its just easier to walk down the hall to get it youself. The shower did not have a curtain or door, so you end up splashing water everywhere. My wife complained that it took her forever to wash her hair b/c of the "rain showers". Since the showers did not have doors or curtains, the whole bathroom fogs up, preventing you from using the mirrors afterwards. Most upscale luxury hotels have doors where the toilets are, this one did not. May be inconvient when you're sharing the bathroom with someone else or would prefer more privacy. I like the open feel but not in this area! Internet still cost additional $15 when you are already paying $800+ per night (whereas internet at low end properties like Hilton Garden Inns are usually free).. a bit backwards. Overnight parking for guests is $51. This is the highest I've ever paid for overnight parking at a hotel. The butler service that comes complimentary wwith the room is a bit annoying. She went through the entire routine of showing us where every single thing is down to the light switch and how to plug in your ipod in the dvd player. Wasted about 15min of our time when we arrive in our room. The hotel needs to realize when guests arrive to their rooms, they just want to relax and not be bothered. Breakfast was insanely expensive ($5 for OJ and $16 for Pancakes... before tax, tip, and service charge). I'm sorry... but no plain pancakes are worth $16. The house car (Bentley) was always out or busy, so we did not get to use it at all despite asking every single day for 3 nights. One night we lucked out and it was available but the driver said they are restricted to a 2 mile radius around the hotel (so its pretty much useless in my opinion). Not sure if that was true or if he just didnt want to do his job. The rooms did not have and ironing board, iron, or coffee machine (maybe ppl that pay $800+ a night do not iron their own clothes or make their own coffee?).

Tips: get a room a few floors above 8th floor. We can hear the cars at night below (sirens, police cars, car engines, etc). Walk down the block for Starbucks or Peets Coffee for morning fix.

Overrall: You DO get what you pay for. The property is very luxurious and the service perfect. But since everything is so expensive, it really leaves no room for error. Perfection should be expected. I give it a five star because I think it deserves it, but it needs to fix my above mentioned pts before I come back again.

I can't say enough good things about this hotel. I stayed at the St. Regis recently for a business meeting. The entire stay was flawless. From check-in to check-out, the staff was helpful and gracious, and did everything they could to make my visit more pleasant.

The room itself was comfortable, luxurious, and immaculate. The shower was one of those "rainwater" showers, and I hated to get out of it! There was also a wonderful soaking tub. The bed was comfortable, with plenty of pillows and indulgent bed linens. The TV in the bathroom area (as well as in the main bedroom) was a nice touch.

As an example of the level of service, I asked for an iron, and they had it at my room in under ten minutes.

The hotel has city maps available through the concierge, and they're excellent; they're the only map you'll need to find your way around the city. The St. Regis is in a terrific location, and is only a block from the Montgomery Street BART station-- very handy.

We held our meeting onsite as well, and the conference facilities were far above average (as was the in-house catering). This will be a difficult standard to live up to for future meetings!

I would stay here again in a heartbeat.

This is the second time I've stayed at the St. Regis and it was just as grand this time as the last time!

The rooms are luxurious, comfortable and I had a great view of the city! The service is wonderful from the minute you drive up to the minute you check out.

The only feedback I would have is that for some reason it's hard to locate on the block. Both times I went there, I drove past it without even seeing it the first time. But maybe that's just me.

I would definitely stay here again!