AYOR – my partner and I stayed at the Nikko on Oct 22nd for 4 nights. Upon arrival we had to wait for ½ hour to check in. There were only two people at the front desk. When we got into the room we noticed that there was no safe in the room. After another hour of phone calls and waiting at the front desk we were informed by the Front Desk Assistant Manger Ronald that for our room rate of $175 there were no safes but if we wanted a room with a safe we would have to pay an additional $100, with a big smile as if to say that’s what you get for booking such a cheap room. What a rip off! I called the General Manger Anna Marie the next day to explain what happened. Also mentioned a few other issues like ice build up in the little refrigerator did not leave any room to put anything in it. She thought the issues were very funny and promised to get back to me. Well needless to say that never happened. I just would never stay here again with that attitude from the top down!

My first impression was a very sterile lobby. We walked through the parking garage to check in. We were on the 19th floor - and the room was very very small which was OK because we did not spend a lot of time there - but very small. I had a hard time getting out of my side of the bed because there was not much room between the bed and wall. We had one bath towel and called and asked for a second towel - but it never came. They cleaned the room at 3:30 the next day at which time we got two towels. There was nothing in the refrigerator - even to pay for and no machines to buy a drink anywhere. For a 4 Star hotel I think I expected a little more. It was not as nice as hotels that I have stayed in in the past. It was centrally located though and I liked that. If i was to go back to San Francisco I would not stay in this hotel.

Stayed at the Nikko for 3 nights to attend a conference. The lobby is very nice and modern looking with white and grey marble. I had a deluxe king room on the 7th floor. Checked in at 10pm and the front desk staff was very courteous and cheerful and checked me in promptly. My room was not huge but I thought it was pretty good for SF. It would comfortably fit two people, maybe three. The bed itself was very comfortable and the linens and comforter were impressive. My room had a 42 inch plasma t.v. which was nice. The bathroom was very clean and had a separate shower and tub. Housekeeping was quick to make up the room each day that I was there and were very friendly when I saw them in the halls. The hotel has an awesome fitness club with treadmills, free weights, weight machines, pool, jacuzzi, sauna and shiatsu massage services if you need it (Masako is the shiatsu lady, very nice to speak with her, she gave me some good suggestions for Japanese restaurants in the hotel and out).

Overall, I would highly recommend this hotel. It is very close to Union Square, cable car turnaround, SF shopping center.

I dont normally write such reviews but I felt I should paint a picture of this one

great location right next to Union Square and shopping, Starbucks in the lobby open late.
friendly relaxed helpful staff on the desk
great pool/gym area especially for kids

their only restaurant was a bit expensive and didnt really cater for kids (except for the buffets)- room service we were told was sandwiches only after 11pm

watch out for the automatically charging mini bar - touch anything and its charged to your room (not good when you have kids)
room was a good size because I asked for 2 beds but we could see from the floor plan that most of the others on our floor were really small.

be sure to check for erroneous charges even after you have left...we arrived unexpectantly late in the early morning as our original flight was cancelled and even though we had paid in full in advance we were charged a "no show fee " of $225 some 10 days afterwards and unbeknown to me.....then had some difficulty contacting accounts to sort it out (11 international phone calls UK to US + various emails over 4 days costing me alot of money) - dont bother leaving voicemail or emailing them as no one ever returns them....I was then told that there had been an error on their web site charges and I hadnt been charged enough for the room!!