We booked our stay through a Biltmore package. The staff was friendly overall and breakfast was fine. Our problem was that on our first night, we had an emergency in our room and there was no one to be found at the front desk at 3 am! One of our party had difficulty finding the switch in the bathroom (which is located on the opposite wall from door) and fell on the bathroom floor. I had tried to call the "o" earlier to ask a question, and it was busy. When I called again at 3 am, it was still busy! I went down to the front desk and called out, and no one came. Since we had seen the hospital earlier that day, we rushed our party to the emergency room and fortunately all was okay. I reported to the front desk the next morning, and also called twice to report to the general manager, whom I haven't heard back from. The bathroom door is a sliding door which needs to be pulled hard to close (in our room 221) and also mold was on the box spring of bed, and ceiling. The fan did not work, but the A/C did. The location is very good, close to the Biltmore and easy access to Asheville. I'm not sure if I'd consider a stay here again.

Staying at the sleep-inn biltmore west is GREAT!! The rooms are re-done with all new carpet ,bedspreads and furnishings.The staff is very help-ful. Good location. Breakfast bar is everything you would want for beakfast. Go visit.

We stayed here while visiting the Biltmore House... This hotel is very close to the Biltmore House. The room was decent, it had a bed and bathroom! ha ha

There are places to eat close by. The hotel staff we encountered were very nice. The lady at the desk at night both times was very willing to offer places to eat.

While in our room we could easily hear the people walking above us. On Sunday morning I think people forgot to turn their clocks back because there was lots of people walking/doors slamming EARLY Sunday morning.

The breakfast was nothing to call home about. We went to McDonalds and Brueggers Bagels, which was only a short distance away.

I was really pleased with this hotel. They did not have a fitness area in the hotel but was offered at hotel next door - a bit inconvienent though. There was a restaruant within walking distance - T G I Fridays. The room was nice. The only thing I was surprised about was there was no hairdryer. I had a travel one but in a place this nice I certainly expected they would supply that. Cost for one night was some over $100.00. I would stay here again.