Our hotel stay had several problems from the start. Disappointingly, we did not receive our promised complimentary cookies upon check-in, which is not a big deal, but when we saw other guests receiving them, we felt as though we were being treated badly. We were treated rudely, and there was no effort made to make things easier for us. During our stay, the staff was of little help is numerous areas, and with many of them having strong accents, it was hard to understand what they were saying. The rooms are nice, and the hotel is in a somewhat unsafe area, but only at night must one be concerned. I was overall disappointed in our treatment and will not be recommending this hotel.

We stayed at the DoubleTree (821 Washington Street, Boston) for one night on Oct 6. We were very pleased with our stay. The room was very clean and had high ceilings and wonderful bed. We returned late to the hotel that evening and were very hungry. The bartender got an appetizer order in for us just before the kitchen closed. It was so nice of him (and the kitchen) we really appreciated it. Great service at the front desk and the valets too. We were overall very, very happy.

We arrive hours before check-in time - but they had no problem with letting us have the room early. The reception were really helpful and made us feel welcome with the most scrumptous cookies and with a map of Boston and with some good advice.

The room was really lovely, clean, modern and quite. I would certainly come back again and would recommend!

Only downside (which is very minor) was breakfast seemed a bit unorganised. Didn't know if we could just sit down or had to wait for a table, or if we could just help ourselves to the buffet or had to wait to order. In the end it was okay and the buffet was amazing.

Overall - great experience

Room was very clean, location is excellent, only 2minutes walking to New England Medical Center subway station.

Highly recommended.