Upon arrival at the check-in desk I was told to move my luggage to the bar area and wait.
Five minutes later, the receptionist, a young latino, told me he was ready.
He checked me in, and told me my room was on the 1st floor (a euphemism for the basement).
I took the elevator to the basement and found my room in a warren at the end of the hall.
After an inspection of the room, the closet was one-foot wide and there was no storage for clothing,
I decided to return to the receptionist and ask to visually inspect another room.
I was taken to one of the upper floors, to a room overlooking Boylston Street and the Boston Public Library. It too, was postage stamp sized, but the view was better than the basement.
I was informed (even though the room was made-up) that I would have to wait for them to ready the room. I waited in the lounge for about forty-five minutes, when I was told the room was ready.
Up to this point, the receptionist was indifferent at best and at worst seemed as though he was being extremely taxed by my room change request. This seemed odd since I had seen no one else enter or leave the hotel since I arrived.
The room was visually well-appointed, but to say it was small, is an understatement. There was a queen bed, a one-person sleeper sofa, a wall unit and two night stands. The clothes closet (3 feet high by 1 1/2 feet wide) was part of the wall unit. There was a storage cabinet in the base of the wall unit for suitcases, but there were no drawers at all. Shelving was part of the unit, so we put our toiletries and other non-clothing items on the shelves. If you want to take your clothes out of your luggage, you will be hard put to do so. The only other possible places are the night stands or two-coat hooks behind the entrance door.
To give you an idea of how small the room was, when the sleeper was extended there was less than a foot between the end of the sleeper bed and the wall mirror. This made moving from the queen bed to the bathroom extremely difficult and one can only be amazed no one has fallen or been seriously injured with this set-up.
The view from the room was excellent, but the only caveat is the noise factor. With the window facing the street one hears everything going on below. The hotel has patio in the front where chair and tables from the lounge spill out. When the lounge is in full swing at night, you can hear the music and the din of the revelers. In addition, we had a noise problem with the cleaning staff who always seemed to be chatting every morning outside our door.
At check-out, I needed to leave my luggage while I went to lunch. Their luggage storage area is in the lounge under a counter, in full view of anyone passing by. They do put a cable through the straps, but since a divider separates the reception desk from the lounge, the security of the luggage is limited.
In summary,
The receptionist at check-in was apathetic and not very pleased to be of assistance. We felt his behavior was unprofessional and set a poor tone at our arrival.
The rooms are postage stamp sized and not recommended for families or people with any physical limiations.
The proximity of the lounge is problematic at night since noise is a major problem.
The luggage storage is in an open area so security is limited.
The location is good and very close to the Copley station on the Green Line.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
markhagopian9, Mark Hagopian Owner
(Management representative)
27 Feb 2008
Get the Truth then go!
This reviewer is mean spirited, prejudice and not truthful:
Here is the truth:
This older man in a bad mood arrived 3 hours before check in time.
He was completely aware that his room was first located on the first floor with out a great view.
After going out of our way to get him checked in early, He didn't thank us but instead he complained that he wanted a better room.
He also showed up with a second guest that he informed us needed their own bed. Our rooms only have one bed ( which he knew). So in emergency cases we have a pull out sofa bed which he complained about in the review.
Our rooms are about 18 x 14 feet plus the bathroom. N0t postage size. You can view them on line. Same as a lot of major city hotels.
We do not have a noise problem from our patio whatsoever. As a matter of fact the patio is not open in the winter and never after 11 pm.
We have a perfect record for free luggage storage. Never a problem in 6 years.
We have full size closets and rooms with drawers as well as some smaller closets which 99.9% of the time are large enough for guests.
Our seasoned housekeeping team has never had a complaint about talking in the halls. See previous 200+ reviews.
This reviewer stated himself that he felt his request for an early check in was not taken well by the desk agent, After that he just criticized the heck out of the hotel out of revenge.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC