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Charlesmark Hotel: Traveller Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 252 reviews
252 Reviews
5.0 of 5 stars
130
4.0 of 5 stars
82
3.0 of 5 stars
15
2.0 of 5 stars
16
1.0 of 5 stars
9
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#11 of 71 hotels in Boston
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  • Hotel class: 2 of 5
  • Rooms: 33
Description: European styled boutique Hotel set in former private residence dating from 1892; situated in the Back Bay neighborhood. This description is based on information provided by the hotel.
Address:
655 Boylston St
Boston, MA 02116
Check Rates: £135 ($270) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Charlesmark Hotel

( 15-19 of 252 )
“Great location, great price”

Charlesmark Hotel

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3 of 5 stars
Munich, Germany
10 Apr 2008

I spent three nights at the Charlesmark and agree with many of the previous reviewers: the location and price can't be beat.

The main purpose of my trip to Boston was shopping, and the location of the Charlesmark in the Back Bay neighborhood, just a block off Newbury and close to Copley Place, was ideal. Additionally, the T stop just down the street made getting around the rest of the city very easy. The price was also at least $100 cheaper than anything else I was able to find in the neighborhood.

Other reviewers have raved about the friendly and attentive staff, but unfortunately this was not my experience. I arrived a couple hours before the check-in time, and my room was not yet ready, which I was expecting. I think the guy manning the desk was the same another review described as indifferent, and I agree; he wasn't exactly rude, but he also wasn't very helpful. Anyway, when I came back later close to the official check-in time, my room was ready, and my bags had already been brought up. By then, someone new was at the desk to actually check me in, and she was much more pleasant but still did not give me any information about the room, hotel, etc. For example, had I not read here that breakfast was provided in the lobby, I never would have known, as she didn't tell me and nothing in the "Guest Information" in the room mentioned it (and it was served in the upper lobby, tucked away from the elevator and flow of traffic). I overheard another guest checking in later during my stay, and she got a full spiel about breakfast, internet, etc. Also, during my four-day stay, I could hardly get anyone at the desk to look up, much less say hello, during my various comings and goings.

I had a room on the sixth floor, and the view out the big windows was actually quite nice. The room was quite small by American standards but perfect for my needs (and not unexpected after reading previous reviews here). The DirectTV and radio were nice, as was the complimentary water.

Overall, though, the room I had could use some TLC. The carpet in the bedroom was loose along one wall, especially outside the bathroom door, and caused me to catch my toe a time or two. A light bulb was out in the bathroom (and was not replaced during my stay), and a dial on the wall that I assume was volume control for the sound system didn't work. The room had a cordless phone, but the battery in the handset needed replacement, meaning all calls had to be quick to avoid being cut off when the battery died. The hotel also had free wireless internet access, but the signal was so weak in my room that it was essentially useless. And oddly, the room had a folding chair (not sure why) in the closet/cupboard but no suitcase stand, which would have been much more convenient than the floor.

Other small things would really make a big difference: replace the thin blanket and bedspread with a nice duvet. Get rid of the VCR (who needs it when there's DirectTV?), and replace the old TV with an LCD on a swing arm to make the awkwardly high position more easy to adjust and view. Add a programmable thermostat so that the fan isn't constantly running. Keep a better eye on the breakfast room so that things are well stocked and the tables aren't dirty and full of trash.

Overall, the hotel was good but not great. It really is so close to being fantastic that the small things (and unfortunately there were many that really added up) took away from what could have been a perfect experience. I would definitely consider returning, though, mostly because of the unbeatable location and price.

  • This TripAdvisor Member:
    • Liked — Location and price
    • Disliked — Cool staff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EuroReisen's Summary
Date of Stay: April 2008
Travelled with: Solo traveler
Visit was for: Hobbies / interest / culture
Age group: 25-34
Member since: 26 October 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Check-in / front desk
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
Young Singles, tourists
I do not recommend this hotel for:
People with disabilities, Older Travellers, Families with Small Children
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: £135 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Good Hotel....but not for all”

Charlesmark Hotel

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4 of 5 stars
London
10 Apr 2008

I enjoyed my stay at the Charlesmark. The staff were friendly and helpful, the bar interesting and lively. Some excellent features (for example, the free to use internet access) were a real boon.

Of course, it was not perfect. I was travelling alone and had relatively little luggage but the rooms are not huge (a common issue in Boston hotels I think). I do think however that some of the design features were probably better on paper than when they were put into effect. For example, the 'wardrobe' is only desk high and pretty limited in space - so very little space for clothes if you do not travel light. The mini fridge really is mini (2 small bottles of water) which was fine for me but might be limiting for a thirsty famuily in on a hot summer day.

The TV and surround sound were good but annoyingly there were no instructions on how to use them (many thanks to the helpful cleaning ladies!) and if you are not used to the particular system it is rather confusing

Location is great and lots to see and do around the hotel. My room faced Boylston but it did not seem to noisy to me.

So if you travel light, like the modern feel and are not too bothered about space then a room at the Charlesmark is worth going for!

  • This TripAdvisor Member:
    • Liked — Modern decor and friendly staff
    • Disliked — Small rooms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Instep's Summary
Date of Stay: April 2008
Travelled with: Solo traveller
Visit was for: Business
Age group: 35-49
Member since: 20 September 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
Young Singles, Girlfriend getaway, tourists
I do not recommend this hotel for:
Families with Small Children, Families with Teenagers
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: £135 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Reminded me of a 'European style' hotel... and not in a good way”

Charlesmark Hotel

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2 of 5 stars
houston, tx
1 Apr 2008
2/3 found this review helpful

The hotel is located in the Back Bay area, almost right across the street from the Boston Public Library and about two blocks from the Prudential Center Shops. A block in the opposite direction from Copley Square and a stop to catch the "T" train.

My room was located on the third floor, facing Boylston Street. Noticeably noisy throughout the day, particularly in the morning and evening rush hour times.

The room interior had high ceilings, and was sparsely furnished with light wood accents. There was no closet but instead a mini-clothesrack. There was an iron with a miniature ironing board in the room. The work desk area is a pullout shelf but is decently lit. There is a folding chair tucked away in the the mini-closet area for seating.

The mini-fridge is restocked daily with 2 complimentary bottles of water; don't plan on keeping any food in the mini-fridge as it barely has room for the two bottles of water.

Completing the room is a large TV with DVD/VHS player, Stereo receiver, Direct TV and surround sound. The hotel offers a complimentary VHS library.

No fitness center - you have to buy a $15 day pass to the Boston Sports Club.

No swimming pool - you have to buy a $20 day pass to the Sheraton Hotel Health Club.

No room service - if you want to dine in your room you have to order in from a neighborhood restaurant or use the suggested diningin.com option - it takes 45-60 minutes to arrive and although you can order from several restaurants, there is a $6.75 per restaurant charge for delivery and a $10 minimum per restaurant. There is also a decent thai restaurant next door that delivers entrees and appetizers to the hotel bar/lounge. The bar can get noisy but the lounge in back is nice with plenty of comfortable seating.

I was not able to access the internet via their wireless service, despite numbeous calls to the front desk. I was asked if I used Mozilla or Firefox and when I replied that I used Windows Internet Explorer, I was told, "Oh, that could be part of the problem". There is a Starbucks about 2 blocks away with Tmobile Hotspots as well as the public library right across the street.

Not a great hotel for the business traveler, but okay for tourists looking for a decently priced hotel in the Back Bay area. It was almost $100 less per night than the nearby Marriott and Westin brands, but I will not be staying here again.

  • This TripAdvisor Member:
    • Liked — Close to Copley Square
    • Disliked — Service, accomodations, street noise, lack of amenities.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hou77019's Summary
Date of Stay: March 2008
Travelled with: Solo traveler
Visit was for: Business
Age group: 35-49
Member since: 03 June 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Location (e.g., convenience, views)
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check-in / front desk
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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Average price*: £135 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Romantic Weekend”

Charlesmark Hotel

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5 of 5 stars
Chicago, IL
23 Mar 2008
1/1 found this review helpful

Spent the weekend in Boston in mid-February. Check in was quick, then up to our room on the 5th floor, front of the building, looking across to the public library. Rooms were decorated nicely, mood music playing. The view at night was nice as well. Getting to the hotel was easy, parked out front to register, then just a few blocks away to the recommended garage. The walk back is not bad, just stop at either a Dunkin Donuts or Starbuck along the way. The room was nicely appointed. Good bed, sheets, furniture. After a night on the town, got back to the hotel around 10pm, bar was busy, but could have found a seat if we wanted. We needed dessert, so doorman recommended the Cheesecake factory just a short walk away. Felt completely safe walking around at night. They offer coffee, juice, and donuts in the morning, just enough to get you moving. Room was quite, could not hear neighbors or street traffic. Overall, great stay, would stay there next time in Boston.

  • This TripAdvisor Member:
    • Liked — Great Location
    • Disliked — Small rooms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
blackstar9's Summary
Date of Stay: February 2008
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: 23 March 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Older Travellers, tourists
I do not recommend this hotel for:
Families with Small Children, Families with Teenagers
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites
Was this review helpful? Yes No
Check Rates
Average price*: £135 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great location + great price= fantastic hotel!”

Charlesmark Hotel

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4 of 5 stars
Boston, MA
13 Mar 2008
1/1 found this review helpful

I was in town for a conference and all of the conference hotels were booked- since I used to live in Boston, I remembered the Charlesmark and was very pleased to not only find that they had rooms available, but to find out that their room rates were almost $100 less than the other area hotels!!
We arrived early in the day and they let us check in early. It's true that the rooms are on the small side, but I found the space to be more than ample for just me. The room had a queen sized bed and a small pull out sofa. My bathroom was smaller because I was next to the elevator, but I was very happy with the slate tile and the large shower stall. My co-worker's bathroom was about 3X the size of mine, and he had a bathtub, but the trade off was that I had 2 huge windows overlooking the Boston Public Library while he had a window to the alley. Since I was right next to the elevator, I expected it to be loud throughout the night but was very surprised when it was quiet all night long. I love city noise, so I wasn't disturbed being right on busy Boylston St., but if you're not used to nighttime city noise, it might take some getting used to!
I think one thing that we all loved was that the room is wired with surround sound and besides the Direct TV channels, it also has all of the music channels, so showering with music playing was a big hit for all of us!
The hotel serves a small continental breakfast in the morning with fruit, bagels, muffins & donuts & instant oatmeal. There is also coffee & juice. Since I'm familiar with the area, I opted to grab breakfast elsewhere but I did bring it back and sat in the hotel's lounge to eat. The lounge is really nice and at night, turns into a very hip bar. It got pretty busy on the weekend but was still a nice chill place to relax.
The Charlesmark's location can't be beat. You're right across from the Copley T stop and within walking distance of pretty much the entire city.
I highly recommend this hotel. I know that when I come back to Boston, this is definitely where I will stay!

  • This TripAdvisor Member:
    • Liked — Fantastic location!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UM1997's Summary
Date of Stay: March 2008
Travelled with: Business colleagues
Visit was for: Business
Age group: 25-34
Member since: 30 October 2003
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, tourists
I do not recommend this hotel for:
Families with Small Children, Families with Teenagers
Was this review helpful? Yes No
Check Rates
Average price*: £135 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Charlesmark Hotel

( 15-19 of 252 )
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Charlesmark Hotel Address

655 Boylston St, Boston, MA 02116