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Nine Zero Hotel - a Kimpton Hotel: Traveller Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 255 Reviews
5.0 of 5 stars
147
4.0 of 5 stars
57
3.0 of 5 stars
23
2.0 of 5 stars
21
1.0 of 5 stars
7
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#4 of 75 hotels in Boston
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  • Hotel class: 4 of 5
  • Rooms: 189
Description: The elegant Nine Zero Hotel in downtown Boston is consistently named one of the world's best hotels by Conde Nast Traveler, and was recently voted... This description is based on information provided by the hotel.
Address:
90 Tremont St.
Boston, MA 02108
Check Rates: £234 ($414) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Nine Zero Hotel - a Kimpton Hotel

( 37-41 of 255 )
“Good and satisfying stay”

Nine Zero Hotel - a Kimpton Hotel

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5 of 5 stars
Washington DC
27 May 2008

We stayed at the Nine Zero Hotel to attend a commencement ceremony in Boston. The hotel is a few steps away from the subway (Park St station, Red and Green line), and close to Boston Commons. Area is also safe (we came back late at around 10-11pm every night).

About the hotel : we reserved our room through the hotel website, which gave a much cheaper rate than if you called the hotel directly. On the website, it asked whether you want 'higher floor, or lower', and whether you want 'feather pillows or foam'. We asked for a room on the higher floor, and feather pillows, and both requests were accommodated when we arrived. We were given a room on the 18th floor, with a beautiful view of the State House. Pillows and bed are very comfortable. Sheets are very clean. Hotel has a chic feel, smells nice as soon as you walk in. The interior decor of the room and the hotel can be interpreted as either stylish or tacky, but these are not major issues for me as I much prefer hotel to be clean, which the Nine Zero is. We also used the hotel gym, and although it is rather on the small side, it is functional, clean, doesn't smell, and it has good equipment. One thing we really liked was the in-room safe which is designed to accommodate laptop computers. We put our two laptop computers in it everytime we went out.

Some issues : 1) housekeeping didn't replenish the body soap when they cleaned our room. We wondered whether they forgot about it. No big deal. When we came back from walking around Boston that night, we just stopped at the front desk to ask for soap, and they readily accommodated us, and even asked whether they should call housekeeping to replenish us with more. Very professional and accommodating.

2) Second issue : On the brochure in the room itself, it stated that there's 'complimentary coffee' somewhere in the hotel (I forgot where, lobby perhaps), but when I called front desk to inquire about it, they said they don't have complimentary coffee, but coffee could be bought at the hotel restaurant. Hmmm. If you don't have it, then don't say it on the brochure ! Probably they changed the policy, which is fine, but the info given to customers in the brochures should be updated as well. Oh, by the way, room doesn't come with coffee maker or coffee, but they do have margarita mix !

All in all, it was a very good and very satisfying stay. Staff is professional and friendly. Nine Zero tends to be on the expensive side (we paid around $375 per night for our room), but the hotel is nice, clean, with comfortable bed and pillows, clean towels, crisp sheets, very close to subway. There's Dunkin Donuts and Finagle Bagel a block away for your morning coffee and breakfast.

We would definitely stay here again.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cattails121's Summary
Date of Stay: May 2008
Travelled with: Spouse / significant other
Visit was for: Personal event (wedding, ...)
Age group: 25-34
Member since: 27 May 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Families with Teenagers, tourists
Was this review helpful? Yes No
Management Response
Distributi0nManager, Management
(Management representative)
29 May 2008
Dear cattails,
Thank you for taking the time to share your recent experience at the Nine Zero Hotel. I’m glad that overall you enjoyed your stay and found the hotel clean and comfortable, and that the location was convenient for your needs. I’m also glad that we were able to meet your preferences that you specified during your reservations process. Thank you for also bringing to our attention the issues that you had during you stay. We value your input so that we know how to remedy these issues for future stays. I have notified the management of the observation you made on our brochures and we will have this corrected. Thank you again for bringing this to our attention. We look forward to welcoming you back to the Nine Zero Hotel the next time you are in Boston.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates
Average price*: £234 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great Hotel, Especially For Business Travel”

Nine Zero Hotel - a Kimpton Hotel

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4 of 5 stars
Missouri
24 May 2008

I stayed at the Nine Zero Hotel for a business trip. The hotel is in a great location (only about 10-15 minutes from the airport). I loved the decor and the room was exceptionally clean. We also ate in the hotel restaurant, KO Prime. The wait staff was excellent and my food was delicious, although a bit pricey. I also ordered room service and the food was great. My only complaint was that the doors slam pretty hard, so when my neighbor allowed his door to shut, I would wake me up. But that can happen anywhere! This hotel would also be great for a romantic getaway.

  • This TripAdvisor Member:
    • Liked — The location
    • Disliked — Was a bit pricey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lovelytan's Summary
Date of Stay: May 2008
Travelled with: Business colleagues
Visit was for: Business
Age group: 25-34
Member since: 18 April 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Management Response
Distributi0nManager, Management
(Management representative)
27 May 2008
Dear lovelytan,
Thank you for reviewing the Nine Zero Hotel and our restaurant KO Prime. We’re glad that you had an enjoyable time during your recent visit. Thank you for your feedback regarding our doors. We value our guests opinions so that we can better their future stays. We hope to see you again the next time you are in Boston!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates
Average price*: £234 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Ltittle jewel box”

Nine Zero Hotel - a Kimpton Hotel

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5 of 5 stars
Kendall Park, New Jersey
24 May 2008
1/1 found this review helpful

This little jewel box was perfectly situated for our needs. Check in was quick and staff were all smiles. Thank you Thomas and Scott for your advice and help on local information. Room decor was comfortable. Located on the 15th floor we were above most street noise we have come to expect from close city areas, a hazzard of staying in town.
The location cannot be beat for foot travel and the T stop is close by for subway and train access.

We would stay again and again!

  • This TripAdvisor Member:
    • Liked — Friendly staff and location
    • Disliked — There is nothing not to like.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ajdemcoe's Summary
Date of Stay: May 2008
Travelled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: 16 March 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, pet owners, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites
Was this review helpful? Yes No
Management Response
Distributi0nManager, Management
(Management representative)
27 May 2008
Dear ajdemcoe,
Thank you for your review of the Nine Zero Hotel. We’re pleased that you enjoyed your stay and found our rooms to be comfortable and our location convenient. Thank you for complimenting our staff as well. We hope to have the opportunity to welcome you back the next time you are in town.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates
Average price*: £234 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Best Location in Boston!”

Nine Zero Hotel - a Kimpton Hotel

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5 of 5 stars
Seattle, Washington
20 May 2008
1/1 found this review helpful

We love our Kimpton hotels!

Nine Zero actually began as a happy fluke when we arranged for a Boston hotel through Priceline. Imagine how ecstatic we were when we got the Nine Zero!

Check-in was quick and painless, and the room was absolutely gorgeous. Typical Kimpton style, modern and clean with a large room and bathroom...wonderful!!! The bed was absolutely one of the best we've slept in, and the entire staff was beyond helpful, cordial and pleasant.

Even better, the location is central to most historical things in Boston...steps from Boston Common. I'd stay here again in a heartbeat!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thetripchick's Summary
Date of Stay: May 2008
Travelled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: 08 November 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, pet owners, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine
Was this review helpful? Yes No
Management Response
Distributi0nManager, Management
(Management representative)
23 May 2008
Dear thetripchick,
Thank you for your wonderful review of the Nine Zero Hotel, and of Kimpton Hotels. We’re glad that you were pleasantly surprised when you found out that you were staying with us! We look forward to welcoming you back to the Nine Zero the next time you are in Boston. Thank you again for your comments.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates
Average price*: £234 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Loved Nine Zero!”

Nine Zero Hotel - a Kimpton Hotel

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5 of 5 stars
Cambridge, UK
19 May 2008

We stayed here for 3 nights and were very impressed with the hotel. Maybe we had a different experience, but we had none of the problems mentioned by the previous reviewer. We found the lobby perfectly spacious. We had no problems with the valet parking or getting a lift which always came within seconds. We also didn't experience any problems with noise in the room - we were on the 10th floor.

The location of the hotel is brilliant - just off the Common so you are in the heart of everything. The rooms were a good size - they were funky and just the kind of styling we like. We had a corner room with an amazing view of the burial ground and the treetops of the Common.

The bathroom was spacious and the beds were comfortable, everything was spotless. The staff were friendly and really helpful- they could not do enough for us. If we ever asked for anything they didn't immediately have they would always look it up.

We had breakfast every day in the hotel and it was always excellent. They also agreed a late check out for us which was really helpful.

I thought the hotel was really good value for money especially given the very central location. I would definitely stay here again.

  • This TripAdvisor Member:
    • Liked — Everything!
    • Disliked — Genuinely couldn't fault it....!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucy_Jones's Summary
Date of Stay: May 2008
Travelled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 25-34
Member since: 06 July 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, pet owners, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Great pool scene
I selected this hotel as a top choice for:
Shopping
Was this review helpful? Yes No
Management Response
Distributi0nManager, Management
(Management representative)
20 May 2008
Dear Lucy_Jones,
Thank you for taking the time to share your experience at the Nine Zero Hotel. We are glad to hear that you enjoyed your stay. Thank you for your kind words regarding our staff, location, and guest rooms. We’re glad that you enjoyed our restaurant as well. We’re delighted to hear that you will stay with us again, and we look forward to welcoming your back the next time you are in Boston.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates
Average price*: £234 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Nine Zero Hotel - a Kimpton Hotel

( 37-41 of 255 )
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Address: 90 Tremont St., Boston, MA 02108