We have just returned from a weekeend at the Courtyard. The hotel is magnificent and we have never experienced such incredible service before.
Everything was perfect. I can't wait to be back.
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We have just returned from a weekeend at the Courtyard. The hotel is magnificent and we have never experienced such incredible service before.
Everything was perfect. I can't wait to be back.
Value
Rooms
Location (e.g., convenience, views)
Cleanliness
Check-in / front desk
Service
Business service (e.g., internet access)
The hotel was very clean and the staff was great. They brought the adults larger towels at the pool instead of making us use the small thin one. The waitress at breakfast was fantastic. She keep the kids very happy. The location of the hotel is not great if you are doing things in the city but we just went the parade in South Boston so we were fine.
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We checked in the hotel for one night on March 10th. Arrived at Logan and shuttle was at the airport to pick us up 20 minutes after we called. We arrived at the hotel and there was one front desk agent. She never greeted us , never said anything really. I finally said we wanted to check in . She said name, never looking at me. Then she asked for my credit card, again never looking at me, never recognizing me as a silver elite, nothing. She gave me my credit card back , handed me my key , and never said a word. She didnt tell me the room number, she didnt say anything , I asked for the room number and she pointed at the key pack. We were hoping the whole experience would not be as cold and unfriendly as this one woman was. We got in the room. It was very nice, clean and spacious. Throughtout the rest of the stay , the other front desk staff and other staff members of the hotel were very friendly and attentive, which is why I will not let this one person spoil my review for the hotel. Thats why i ranked it excellent. Everyone else went above and beyond the call of duty to make sure we were satisfied. Thanks Courtyard South Boston.
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I travel extensively for work, and stay at Marriott-brand properties about 125 nights a year. I've learned what to expect from these hotels.
This Courtyard is one of the nicest I have stayed in, anywhere. From the outside, it's really beautiful and upscale, MUCH moreso than you'd expect from this brand. The lobby and pool and also really beautiful.
My room was standard-issue Coutyard 2007, meaning lots of creamy wallpaper, attractive furniture, and a nice bed. The bathroom was also great. The room was sparkling clean.
Overall, the property itself is terrific....BUT, step off the property and it's a different story. It's located in one of those neighborhoods that realtors politely call "transitional." Looking out of the hotel in one direction is an old factory that looks like it's been abandoned for decades, the back of a Best Buy in the other direction, the hotel parking lot in a third direction, and the back of an old Howard Johnson's in a fourth direction. I got lost a few blocks from the hotel, and when I called for help, the front desk person asked if I was "next to the projects." Next door to the hotel is a really nice, new Power Center mall with a Target, Best Buy, Olive Garden, supermarket, Applebee's, etc. The convention center is also a fairly close drive, especially if you learn the back route to get there.
It seems as though the city has worked hard to redevelop this area, but the hotel and the adjacent strip mall are about the only bright spots for many blocks in all directions.
Loved the hotel, but the location kills the place. What a pity.
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My room at the Courtyard South Boston was extremely clean as well as roomy and well appointed. The wireless internet was fast and easy to access. The fitness room was small but adequate, and all of the equipment was in good repair. Possibly the most memorable aspect of my stay was the helpfulness and courtesy of the staff. The shuttle bus drivers were kind enough to drop me off at the closest metro stop (about a 10-minute walk away) on several occasions and also pick me up from the station. I also used the complimentary airport shuttle and was pleasantly surprised by how quickly the shuttle arrived at the airport. I'll definitely consider staying here again on my next Boston trip!
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Business service (e.g., internet access)



