The property is new and nice - rooms are large and well decorated, bathroom design is excellent.

Beds and linen are sub-par.

The service is, in my opinion, poor. The ability to deal with customers' requests with finesse leaving the customer satisfied distinguishes a high-class property from a run-of-the-mill tourist hotel. I felt that Intercontinental lacked the finesse whatsoever.

Judge yourself - the front desk wasn't able to fulfill our (advance) request for a queen or king bed room; the front desk manager told us that if we booked the room directly (I booked the room through Expedia) then they would honour the requested room preference. Regardless the relationship between the hotel and Expedia (I'll follow up with Expedia if I have time), we arrived at 9am, get into the room at 3pm, and the front desk made no effort to accommodate our preferences.

I called the room service and asked if they could lend me scissors - they said that they didn't have any scissors. I was speechless.

The morning newspaper advertised on the hotel website never arrived.

My conclusion - if you're lucky and don't need any assistance, Intercontinental is an OK place to stay (provided that you can get a good deal). Don't expect 4-5 star service and if you pay, for one reason or another, full price for the room then you'll be better off elsewhere.

MY huband and myself and 2 children stayed her for 4 nights, unfortunately our roomj was diredtly facing intgo an office at the side of the building,; there was very little daylight getting through even if the curtains were pulled. We had to be careful gettiing dressed etc as the office staff were directly liiking into our room and us at them vica versa. it was a most uncomfortable situation, make sure to book a harbour view room in this hotel.I thought our 4 night stay would never end, we asked on a few occassions for another room, but were told there was nothing available as the hotel was heavily booked with conferences. We would have gladly paid extra money for another room. The side of the building we were staying in was directly facing office staff who I must assume are very uncomfortable with the situation also.if the curtains are partially opened watching people getting dressed, lying in bed, what a ridiculous situation and pay hundreds of dollars per night, certainly not in my opinion 4/5 star accommodation standard. My children would forget and keep opening the curtains, an awkard situation really.

Great new hotel. The rooms were a nice size with comfortable bedding. They offer an upgrade for priority one holders ($25-$35 per day per person) to access the intercontinental club room. They serve a nice breakfast, lunch (week days) afternoon snack and a nice happy hour with some great food and drinks. Worth the extra money. The only downside was they didn't have airport shuttle service but it was in a nice location.

The rooms at the Intercontinental are nothing short of luxurious. We stayed on the 12th floor in a corner king deluxe suite and the room was amazing. The soaking tub and tiled shower were beautiful. The plasma TV and comfortable bedding was also very nice. We were very impressed with the room service. The food was great, and they actually brought a small table into our room so that we had our own private dining table right there in our room. There were only a few drawbacks for us. The hotel does not include a continental breakfast with the price of the room and there were no coffee makers in the rooms. Also, the hotel is directly across the street from the fire department and one of the nights that we stayed it seemed like there were emergencies (i.e. sirens) at least 4 times throughout the night.

FYI: The cost of wireless internet when we stayed was $6.95 for an hour, $14.95 for 24 hours, and $40 per week.

We would definitely stay here again!