I'm a Starwood girl so I tend toward Starwood properties when I travel. I picked the Sheraton in Boston over the other Starwood properties in Boston because it's the closest to my company's Boston office. I won't be making that mistake again.
Individually the issues are minor, but all together, they make for a stay that didn't even come close to my expectations of a Starwood property.
1. The room type I originally booked and confirmed wasn't available. Fine, I get it; things happen.
2. The smaller room they gave me was not ready when I arrived. Again, I get it; things happen. However, I arrived at 6:00 p.m. - 3 hours AFTER check-in.
3. The woman at reception asked for my cell phone number and said they'd call me when my room was ready. No such call ever came. I NEVER would have expected them to call me had they not said they would, so if they don't normally do it, don't ask for my phone number. Don't make me expect a call when it's not going to happen.
4. After 90 minutes (yes, I waited 90 minutes, as I didn't want to be a nuisance), I made my way back to the hotel. The queue to check in was about 5 people/families deep. ONE person was helping guests. Another was typing away on her computer and not making eye contact with anyone waiting in line. If the hotel is so busy that people can't check in until 7:30 p.m., there should be more people working check-in so guests aren't waiting in line for 15 minutes to check in.
5. After getting my room keys (but no "Sorry about the delay. Thanks for being understanding."), I had to go to the Bell Desk to retrieve my bag that I had stored while I wandered around Boston for 90 minutes (which was actually quite fun - the Back Bay and the Charles are BEAUTIFUL!). Surprise, surprise, no one was there. Again, I get that I'm not the only guest in the hotel. After about 10 minutes of NO ONE acknowledging me, I went back to the woman at the front desk and asked for assistance. After another 10 minutes, I was given my bag by a somewhat cold bellman. (This is the same guy I gave $5 to when I dropped off my ONE bag - a good tip for a carry-on wheelie bag.)
6. My room is tiny, but I like it because it feels cozy and I have a great view of the Charles. However, there are exactly TWO electrical outlets and they are on the desk, across the room from the bed and the nightstands. I don't think it's weird for people to use their cell phones as alarm clocks AND to charge their phones overnight. Unless you want to move the bed, that can't be done in this room.
7. There is a 1-2 inch ledge/step UP to the bathroom from the room. I have tripped up the ledge five times so far. I truly hope I don't crack my head on the bathroom floor if I have to use the bathroom during the night.
8. The television has a HORRIBLE buzzing sound that is on every channel. They also don't have USA Network, which again, is no big deal, but I was looking forward to watching a show on USA to relax. No such luck. In addition, the station with the movies to buy had horrible reception.
The room service was good, both the service and the food.
I don't travel to Boston very often, but if I come back, it's unlikely I'll stay here again.
- Also Known As:
- Sheraton Boston
- Sheraton Hotel Boston
- Boston Sheraton
- Official Description (provided by the hotel):
- Business-friendly Sheraton Boston Hotel, which is connected to Hynes Convention Center, is 4 miles from Logan Airport and close to the Shops at Prudential Center, Copley Place, and Newbury Street. ... more less
- Reservation Options:
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