The hotel is green and great on all accounts.
Unfortunately, I booked a room using a Friends and Family rate since I am in the hospitality industry and wanted to try this hotel. My wife was traveling for business and works for a government agency--we discovered right after I booked the room that the hotel's government rate was a few dollars less than the FF rate, so I called to hotel to have the rate adjusted. The "manager" said there was nothing they could do and that the rate could not be adjusted.
I know this is not the case--at a minimum a hotel restaurant/bar credit could have been offered. This poor customer service was very unappealing. Because of poor customer service training for hotel staff, the result of this was a bad interaction with the hotel rather than the good experience it could have been, and this review is the result.
This type of reluctance to accomodate customers on minor issues is increasingly common, and reveals the lack of understanding on how a brief negative interaction can have long lasting, damaging effects on the reputation of a business.
- Also Known As:
- Hotel Indigo San Diego
- San Diego Hotel Indigo
- Official Description (provided by the hotel):
- Welcome to the Hotel Indigo! From the moment you enter, you will be invited with the soothing sounds of the floor to ceiling water wall and captivated by locally photographed wall murals. Our refreshingly local Hotel Indigo staff is here to show you just what makes San Diego ‘America’s Finest City.’ Before heading out, we invite you to enjoy an evening cocktail on our Level 9 Rooftop Bar. Sit by the fire pit or reflective pool and enjoy breathtaking views of downtown San Diego and PETCO Park. Unwind with colleagues or meet new friends before exploring all the Gaslamp Quarter has to offer! Prepare for a calming nights sleep with the textures and warm earth-tones that make you forget that you are in a hotel. The iHome allows you to awaken with your favorite music while you refresh in the glass enclosed spa shower.You are invited to sit streetside in our open air Table 509 Bar and Kitchen and feel the energy and vibrance of downtown San Diego while enjoying a fresh cup of locally brewed Café Moto coffee. ... more less
- Reservation Options:
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