The Hacienda inn “Old Town” is a good as it gets location wise being close to most Old Town Activities and places to eat. The resort itself is on a hill so expect some climbing of stairs (yes, there is also an elevator). We were given an upgrade in building #5 but declined and chose the closer building #8. The room had what we needed from a coffee maker to flat screen and a refrigerator.
The hotel itself is quaint, has a little courtyard to sit in and they service coffee in the morning and lemon water in the afternoon. The hotel offers a free shuttle from the airport which is only a 10 minute ride. We waited only a few minutes and were greeted by Andreas, and went back to the hotel. The next morning I met the office manager Doug and had some interesting conversation with him about San Diego and the local areas (I found it interesting as this was our family’s first trip to California).
We did have an issue with getting the free Wi-Fi reception in our room, so I spoke with Doug and the issue was resolved in a short matter of time. The only thing that bothered me was the air conditioning which either has to be on or off all night, as there is no temperature select that will kick it on and off at a certain temperature, so it ran all night and the noise was somewhat bothersome as these are individual units (This is not a reflection of this location, but something chosen by Best Western corps).
There is also a wonderful restaurant on the fifth floor called “Acapulco” and had some wonderful Mexican food and the margaritas were WOW!
When all is said and done, it would not be fair to compare this to a major resort hotel as the rooms are not that, BUT, they are clean, well kept, and the staff and service IS as good and as professional and helpful as any major chain I have every stayed in and would return here in a second if I am ever in the area.
I regards to the pool, we were sent an e-mail notification that the pool was going to be closed, but we chose to stay anyway as we were only in Old Town for a couple of days.
I added some photos and one is a resort map to give an idea of the property layout. Hope it helps!
Just a couple of notes:
The “Living room” restaurant is a small converted home that serves the best breakfast we had in San Diego, it is a much try and is only down the block from the Hacienda.
The San Diego Zoo is about a 15 minute ride away and a MUST do!!!
Building number 8 is closest to the main lobby.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC