Do not stay here if you aren't planning to go to sea world on the fre shuttle every single day with your 8 screaming kids in tow. That is the only reason anyone should stay here, esp for these rates. The place is a glorified Motel 6. Don't be fooled by the modern aesthetic and sleek furnishings in the lobby. That's where the updates end. The rooms are fine, but nothing special. If you are here for work, note that there is no desk/chair set up for work, or for reading, eating or anything. If you order room service or have leftovers, you will have to eat it in bed as there is nowhere else. There is a table by the window but no chair. When I asked for a chair, they brought me a cheap, plastic folding chair, though it was padded at least. Speaking of meals, the food here is abysmal. Really terrible. I had a food and beverage credit to use up so I ordered room service several times. The breakfast was the most passable, but don't even think about getting dinner. Plus the aggravation! If I am ordering a burger+fries, do I really have to specify that I'd like ketchup?! If I call in the evening to order breakfast for the next morning, can't you just take my order instead of insisting that I use the door tag, which you have to have brought up, since there are never any in my room? Do we have to do this every evening? Can't you please just leave a few breakfast order door tags in my room? Can you pls bring me my coffee and omelet in one trip instead of my having to call about it? As for the food itself, it’s what I imagine kids get when their parents take them to restaurants where “kids eat free.” Or maybe worse. I’ve never had the misfortune of being one of those kids. That is, until I stayed at this hotel. It is bland, overcooked, freezer burned, half-eaten (yes, imagine ordering fish sticks and getting one that is inexplicably cut in half!), and otherwise completely unpalatable.
Housekeeping- what you get: (1) trash removal (2) make the bed (3) fold bathroom towels. The mostly threadbare, used beach towels? Those will remain crumbled up on the floor. They will not be replaced, much less folded and tucked away. Those wet swimsuits drying in the shower? Those will end up on a pile of your things, whether they be your clean clothes, dirty clothes, shoes, laptop. God forbid they hang your damp swimsuit back up after cleaning up the bathroom. As for throwing them on top of your laptop and clean/dry clothes – totally careless and aggravating.
As you would expect, pool area gets pretty loud and raucous until late (sometimes 1130pm even though pool is supposed to close at 10??), even with the windows closed. If you want peace and quiet, ask for a room away from the 2 pools. Or better yet, stay elsewhere.
To add insult to injury, a $50 charge appeared on my credit card a few days after I checked out. After a week and a half of calling and leaving messages, I finally heard back from someone about the charge. Apparently the food and beverage credit does not cover tip, delivery and taxes. Even though these add significantly to the cost of the food, and are mandatory. Worst of all, it was never mentioned anywhere when I booked the hotel, confirmed the reservation, checked in, ordered food, signed for the food, that these fees would not be included. WTF! After a little arguing, they agreed to reverse the charge. What a pain!
There were many other instances of aggravation that I haven’t mentioned. But, to end on a positive note, there was plenty of parking, the paved path by the water is nice, the toiletries have a nice lemon scent, fridge in room, and .. that’s all. I would never stay here again. If you feel the proximity to sea world is all that you need and is worth the nuisance of dealing with this staff, do watch your bill for extra charges that happen to slip in.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC