New York New York, I love New York, After a very hectic and pleasant stay in Los Angeles I came to stay at this bijou Hotel right in the heart and the thick of it near Time Square. From the very beginning my stay was OK, Jamie at the front desk was pleasant enough, I sent an email to inform the Hotel That I would be arriving late in the evening and the front office manager responded with a delightful warm message that all was organised and that they would be expecting us and keeping me a nice room on an upper level. That friendly attitude carried across to the helpful, warm and welcoming Jamie on the front desk, who was brilliant.
This Hotel is well located just a few minutes walk to Times Square, and whilst the breakfast is included and great, there’s something for everyone, if you want to wander out there is a vast selection of cafes, and eateries within minutes of the Hotel where you can try some of the famous New York Diners. But the breakfast room does supply all that you would need to start your day in a very clean and nice space, with Bacon, eggs, sausages, pancakes and selection of hot and cold drinks, great unique cinnamon scrolls, as well nice and warm and fresh, all very nicely presented. there's busy periods but you can take food back to your room on a tray, there is only two lifts for 36 floors so time your travel up and down well, especially if one is broken like we had for two days.
The room is small just enough room to walk around the small double beds, but has nearly everything you could want except a fridge, foolishly I didn't ask reception as they would have kept my insulin in their fridge, but just a little fridge in an already crowded room would have been welcome. I usually am very complimentary about the beds in Holiday inns but these beds where just too hard for my liking. They do have the lovely pillow selection, so you will have a pillow to your taste. And free Wi-Fi, which worked well and continuously for three iPhones and iPads. Form about level 25 up the room has a great view of the city and we could see clearly downtown past the Empire State building to the Hudson river.
The Bathroom is good with amenities and a good hot shower, though the water saver shower head was frustrating so I just had to shower allot longer to wash, the well airconditioned room made for a lovely retreat from the frenetic hustle and bustle of New York, a place to retreat and unwind. What I find and I often talk about this is a look for the Vibe of a place, I didn't get it here no one talked to us in the breakfast room from the staff, and the front desk staff generally where efficient but not overly chatty or interested.
It is staff that have good leadership and make you want to turn up for work, so you have a passion for what you’re doing, that makes a great Hotel, I didn't meet a manager nor was I welcomed by a note or card, which I usually get as a very long term Platinum Priority member. My first four days were reward nights, I shouldn't have felt a difference, but there was no news paper at my door each morning until the paid days started, and I felt I would have had a higher level room if I'd have come in as paying, but I will never know, what I do know I didn't feel the recognition of my club level. But I Remained pleasant and the response is wonderful, very friendly, professional and helpful staff make this Holiday Inn Express in New York Function.
If staying in New York I can recommend this hotel if a couple or single then you are almost guaranteed to have a fabulous time. I personally wouldn't stay again just because for me the rooms are too small, but for most people this wouldn't be a problem, especially if there's just one or two people as Ive said, we are a group of three so it was a tad crowdy.
The Holiday Inn chain is celebrating their 60th Anniversary, and it has been a real pleasure for me to be part of that from my very first Holiday Inn stay in 1979. Thank you for being such an important part to my travel memories, of which this Hotel will be added.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
8 September 2012
Dear Value Guest,
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Thank you for your sincere and thorough review of your stay with us. We really enjoyed reading your comments and hope that other travelers in the Trip Advisor community will benefit from your feedback. We truly appreciate your comments as they help us see our hotel from the guest’s eyes in order to improve our services and better train our staff. Despite your very generous review, it seems we failed to meet your expectations in some areas for which we do apologize. Please let us know the next time you plan on visiting so we can make sure to do whatever we can to improve your experience and really “Wow” you. Until next time, thank you again for your feedback and we sincerely hope to have you as our guest again soon.
Team Holiday Inn Express Times Square
This response is the subjective opinion of the management representative and not of TripAdvisor LLC